We stayed here on the 26th Jan for 2 nights, as a couples break and I have to say I was very pleasantly surprised. Reception Staff were very friendly and informative. We had arrived quite late in the evening and yet check in was very quick and pain free after a hard days travelling.
Our room on the 8th floor...
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Dear Guest,
Thank you very much for your recent excellent review, I was really happy to read that throughout the whole hotel we have exceeded your expectations.
I strongly believe that individual members of staff can really make a difference and impact the overall guest experience. You have exactly highlighted that in your review and I would like to thank...
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Reception efficient and friendly. Hotel clean and modern. Room modern and clean good size. Television as in most hotels did not display the channels as described (sky sports not working) Bar area good efficient friendly service.. Breakfast on the Saturday morning good choice but lukewarm better on Sunday when restaurant was busier. Why only a four slice toaster for a...
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Dear Guest,
Thank you very much for your recent review, I was very pleased to read that you liked the decor of the hotel and your room. I was also happy to read that the service and quality of the White Bar met your expectations.
Please except my apologies for the temperature of the breakfast food on Saturday morning. That...
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Staff were excellent. Hotel facilities and rooms were lovely with a nice bar. Cleaning of rooms was a bit slap dash and done very late in the day (5.30pm for our room!), missing attention to detail (tea cups didn't match), no clean glasses on the second day, things you would expect from such a hotel! Swimming pool is functional.
Location...
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Dear Guest,
Thank you very much for your recent review.
Please accept my sincere apologies for some of the service inconsistencies that have occurred during your stay. I have addressed these internally and we will use your feedback to fine tune our operations.
I was very happy to read that overall you had a fantastic stay and that our staff...
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I use the Radisson Blu hotels througout the Uk and I have to stay that I found the Liverpool one to be below the standards that are set elsewhere. Although on the face of it this hotel is good there were a number of issues we encountered. The hotel only has 2 lifts and one of them was faulty and...
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Dear guest,
Thank you for your recent review, I would like to apologise for the poor experience during your recent stay and will be using your feedback to address the technical and service issues you have raised.
I am very pleased to read that you enjoyed the view from your room and that you found the staff friendly and helpfull....
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Stayed here for 3 nights on business. The beds were uncomfortable (worn) - I say beds as it was 2 singles pushed together – not a problem in itself but they were at different heights and the duvet put on the bed didn’t even reach the sides!. The room was dated and in need of some TLC. The mini bar...
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Dear Guest,
Thank you for your recent review, I would like to apologise for the level of service you have received during your recent stay with us and for not meeting your expectations. Your feedback is important to us and we will be using it to fine tune our operations.
If you would like to discuss this in more detail...
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I've stayed in a number of the Radisson Blu Hotels & have always had a good experience in terms of quality of service & Liverpool also lived up to that standard. Headlines - check in was handled professionally; the rooms were clean, very well appointed & modern; free wifi; excellent choice at breakfast.
There' a lay-by at the front of...
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Dear Guest,
Thank you for your recent review, I was really pleased to read your comments about the quality and service you experienced during your stay with us.
I was also glad to read your comments about the room, the free WiFi and our Breakfast buffet and I am looking forward welcoming you again soon.
Kind Regards,
Hans
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My first visit to the Liverpool branch oh this hotel and it was OK. Im afraid nothing more than that. When we arrived it was like the hotel werent expecting us - we were then put in a standard room when we had booked business class and it was only when I rang reception to express my concern over the...
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Dear Guest,
Thank you for your recent review, I would like to apologise for the fact that we did not meet your expectations during your stay and for the mistake made upon check in.
Our rooms come in 2 different styles, Urban and Ocean, and are available as Standard Room, Business Class Room or Junior Suite. Maybe by staying in...
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I love this hotel. Free wifi, free breakfast, great water pressure! Walking distance to downtown, and just an overall great place to stay. I would definitely return here and would DEFINITELY recommend to others. The only thing is...don't use the room phone to make outside calls. VERY expensive!
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Dear Guest,
Thank you very much for your recent 5 Star review, I was very pleased to read that you enjoyed our Business Class room concept and that the location was ideal for you.
I was also very glad to read that you will definately recommend us to others and I would like to thank you for that.
Kind Regards,...
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We recently booked 3 double rooms here for a night out in Liverpool. Unfortunately the rooms were not together but that wasn't an issue for us. The rooms was gorgeous, it was a great size for just a standard double, the bed was huge and so unbelievable comfortable. There were black out curtains and air conditioning which made it even...
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Dear Guest,
Thank you very much for your recent excellent review, I was really pleased to read that the different facilities we provide in the hotel exceeded your expectations.
For any future stays, please feel free to request your rooms near each other and with river view. We will do our utmost to allocate your request.
I am looking forward...
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I like Radisson, I go to the one in Malta rectangularly - this was my first time stay in Liverpool. It is a nice hotel, the staff are good friendly and nothing seemed to be too much trouble. Great surroundings and quite where I was anyway. Only one problem I complained three times that the toilet was making a noise...
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Dear Guest,
Thank you very much for your recent review, I was really pleased to read that you have enjoyed your first stay in Liverpool.
I would like to apologise for the noise from the toilet and the reaction time after you had complained. I have reviewed our procedures and actioned the concern you have raised.
I do hope that...
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