Lincoln Ladies' Probus Club had its monthly luncheon today at the Charlotte House Hotel in Lincoln. I must congratulate the young people who served us in the restaurant. They are always so polite and friendly and helpful and a credit to the hotel. Young people so often are at the sharp end - criticised for their rudeness and bolishiness -... More

I read some of the previous comments before going to the hotel and was expecting the worse, I can only assume that because some of the comments were quite old that there has been a major improvement because our stay at this hotel was excellent from start to finish. On our arrival we were shown to our suite, which was... More

Take one Victorian public sector building (I can't help but think 'mental asylum’), drop a load of antiques in and, somehow, get a hotel ratings organisation to bestow five stars and you end up with... a five star mental hospital with random antiques. The place still has the depressing, stale, ingrained smells of the municipal use it once hosted and... More

This hotel was booked on the net as we wished to stay in Lincoln and it was the only 5*. Room OK "ish" but....no lift, no food (except breakfast) no room service, and no xxx , yyy, zzz expected from 5* or even 3*. Our judgement is that the hotel appears focused on the wedding market which they may do... More

Although the staff are very helpful and pleasant, this hotel represents poor value for money; it is shabby and outdated, with no facilities to warrant its supposed five stars. The entrance is decidedly odd and the reception area reminded me of a school office. No fridge or mini bar in the room. Breakfast was very strange! The dining room is... More

This is rated five star which I think is being generous. It is a good hotel and in a central location, breakfast was excellent but there are a few things that I thought that just didn't seem right. The entrance & reception were rather bleak and not that inviting. The few staff however, that we met were friendly and the... More

My partner and I have a soft spot for Lincoln and are fortunate enough to live only an hour away. We decided to stay for a night and wanted to push the boat out a bit (however, search around for rates as we got our room for £85 less than the hotel quoted). We would normally choose a B&B or... More

I was pleased to have got an internet deal on one night stay at the Charlotte House, as I've never stayed in a 5* hotel before. In apprearance and location, it certainly didn't disappoint and it's very well appointed inside. The only negative for us was noise from a wedding party on Saturday night. I guess this is a potential... More

Very "different". We stayed in a deluxe suite, for over £100 cheaper per night than advertised thanks to late rooms. Good points: *the space. From our "front foor" there was a corridor with 3 rooms leading off: a large bathroom, a small sitting room and a decent sized bedrom. *the location. Just by the castle walls, near the cathedral and... More