I had booked 3 rooms for our family to stay over night after having a ywo week cruise. What a let down. The photo's dont lie. How this hotel is allowed to stay open and take peoples money is beyond me. I know the building is old, but there is no excusses for it being dirty. The staff seemed friendly... More

The Bad: The outside was very shabby, unlike the picture! Inside was "retro" including the lift. The room I stayed in had very creaky floors an doors, luckily I was on the top floor so had no one above. The price was competitive but too expensive in reality. FYI No shower gel or shampoo. Near two pubs and at night... More

Faulty towers is better than here! Rooms are disgustingly dirty,in need of a hoover, dusting and deep clean. Pot luck if u have a bathroom, even then its not clean. in desperate need of upgrade eg. Windows all single glazed, the lift is something out of the dark ages and is definitely a health and safety risk. do yourself a... More

Our second overnight stay during the last two years at The Star Hotel prior to embarking on a cruise liner the following day. We initially chose the place due to the historic connections it enjoys and we were not disappointed. Our room was very spacious and reasonably priced and the buffet breakfast was quite adequate. Would be patrons should realise... More

My room was a reasonable size and had a fairly comfortable double bed and was clean. Unfortunately it was poorly maintained. One light bulb did not work and another light socket did not even have a light bulb in it. Whilst the floor was solid the walls were thin and poorly insulated from noise in adjacent rooms. The TV was... More

Parking is very limited behind the hotel, but on weekends there's free on street parking from 6pm Sat to 12 noon Sundays. All the staff were very friendly - because of it's history, the hotel is very much like a rabbit warren, when trying to find your way around. It must have been a stupendous Inn in it's day; most... More

Hotel is in a great location and could be lovely, but....it needs a major refurbishment, the inside does look better than the out, but it needs new paint, carpets and curtains. The bedding etc are all very clean, nice size rooms with ensuites (including a bath) and the staff are very helpful. At the end of the day its fine... More

Used as a 1 night stay before a cruise from Southampton port. Easy to find, great location. Yes, its dated and in need of a refurb but its a clean large room and very comfortable. Lift wasnt working so had to use the stairs and they are strange to say the least!! Didnt use any other facilities and ate out... More

On arrival we knew this was not going to be a luxurious stay, the outside is in need of a lick of paint. Our room was massive, randomly had 2 double beds in? In need of a refurb and decoration as is very dated. Went in the lift once and spent the rest of a time there going up &... More