Booked this hotel for abit of a getaway and found it to be a real mixture.
Upon booking this hotel through booking.com I requested that a copy of the bar menu was emailed to me so I could order champagne to the room ready for arrival. This was ignored and so I emailed again directly to the hotel a week...
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This hotel is ok, if your going on a cruise, but if like me, you just wanted a room whilst we explored the area, find another one
The cost of drinks in the bar is taking the biscuit, I thought Dick Turpin was long gone.
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We booked a Royal Caribbean cruise sailing from Southampton and our agent recommended staying the night before the trip in a hotel to save unnecessary stress of travel on the day of departure and we got a really good deal at the Hilton, bed and breakfast, which was absolutely fabulous, and 14 nights car park for our car, all for...
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Dear Guest
Thank you so much for your positive feedback about your experience at the hotel. We strive to provide as smooth a service as possible for our Cruise passengers and we are delighted that you enjoyed your time with us. We most certainly hope that you will take advantage of our Time to Cruise Package again in the near...
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We use lastminute.com, Secret Hotels for a regular requirement to stay near Southampton, 80% of the time we stay here. For a very good price we stay at this 4* and have never had a bad experience.
Why? because the Staff are brilliant. If you want to experience good hotel comfort and service - stay here.
We've had room upgrades...
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Dear Guest
Thank you for your kind words about our team members at the Hilton Southampton. We always work hard to attract the right people and Hilton is well known in the hospitality industry for spending significant time training our employees. We will share your thoughtful posting with the team, and we most certainly look forward to extending you a...
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Stayed over a weekend as part of a trip to the local area. Was very impressed overall, did all the good things you expect from Hilton very well and a bit more, couple of minor gripes but nothing major, was most pleased by the staff, friendly and professional, especially the bar staff, couldn't seem to do enough, very impressed.
Good...
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Dear Guest
Thank you so much for your genuine and detailed account of your stay at our hotel. We apologise for the issue with your mattress and believe this is simply due to it not having been rotated as part of our weekly spring cleaning schedule. Your comments about our public areas are appreciated and although we constantly have to...
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We barely slept thanks to paper-thin walls and noisy neighbours, hotel did little to resolve it (one phone call and no follow up so it continued). Our booking said internet included and wifi in all rooms - in practice they charge £15 for 24h if you want to actually use it in your room! There is free wifi in the...
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Dear Guest
Thank you for taking the time to provide us with an account of your recent stay. We apologise for the inconvenience of noise from neighbouring rooms. We always do our very best to approach such issues in the most discreet manner, however I am sorry that on this occasion you felt that there was no resolve. All of...
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I recently took a cruise from Southampton and used the cruise package which includes a nights stay and transport to and from the cruise terminal.
It was very efficient and saved a lot of stress.
the hotel was very comfortable and the rate included breakfast.
Would recommend to anyone wanting an overnight stay prior to a cruise.
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Dear Guest
We would like to thank you for your feedback about your pre-cruise stay at the hotel and we certainly hope that you will consider staying at the Hilton Southampton again in the near future. On behalf of the team, we look forward to extending a warm welcome to you during your next visit.
Our Sincerest Thanks
Hotel Management
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I have been using this hotel with work colleagues through this winter and I have to say that for a standard chain hotel the service level and general friendliness of the staff is well above what one normally expects. I have had the odd issue with food service but it was quickly sorted and generously resolved.
The rooms are adequate...
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Dear Guest
On behalf of the team, please accept our sincerest thanks for your honest yet positive review of the hotel. The team in Southampton work hard to ensure that we deliver a level of service expected at a Hilton hotel and whilst we may not get it right everytime, we certainly aim to. As a guest of the hotel,...
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I booked into the Hilton Southampton so that I was in the area for an interview on the Monday. When I first arrived, I was very impressed with the presentation, everything looked clean and smart and I was very happy with the quality of the room.
As I had to concentrate on some work, I opted for the room service...
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Dear Guest
Thank you for your feedback about your recent stay at the Hilton Southampton. I apologise that we didn't meet your expectations in terms of our Food & Beverage offerings. Our lounge and room service menus are a set standard across 50+ Hilton Hotels in the UK and whilst we receive mixed feedback about our overall pricing, I have...
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Arrived around 4pm after day out with family. Was prepared to have a few problems finding the hotel after reading some other reviews but had no problems, Reception beautiful, but staff did not welcome me as a returning Hilton honours member, but were polite and efficient. Rooms clean and comfortable. Ate in the restaurant that evening. Were seated and order...
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Dear Guest
Once again, thank you for your valued feedback as an HHonors guest and I apologise that the team didnt welcome you back as a returning loyal guest. I believe we received some feedback from you during your time at the hotel about the Food & Beverage service, however again we can only offer our apologies for what appears...
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