We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 22 Southampton hotels »

Etap Hotel Southampton Centre

3 West Quay Road | Western Esplanade, Southampton SO15 1RA, England
Hotel amenities
Ranked #11 of 22 hotels in Southampton
3.5 of 5 stars 233 Reviews
Show the lowest price for this hotel*
CHECK RATES!
*from our partners
Write a Review

233 reviews from our community

What travellers say about this hotel
  • Double beds(7)
  • Reception staff(5)
  • Very clean(5)
  • Friendly and helpful(4)
  • Cruise terminal(4)
  • Ground floor(3)
  • Car parking(3)
  • Basic but good(3)
  • West Quay shopping(3)
Traveller rating
    47
    89
    57
    20
    20
Only show reviews for Family (31) | Couples (101) | Business (43)
Date Rating
MARK67_11
Posted by an Accorhotels.com traveller
London, United Kingdom
4 of 5 stars Reviewed 10 February 2012 NEW

Was this review helpful? Yes
seattle29
London, United Kingdom
Senior Contributor
34 reviews
2 helpful votes
4 of 5 stars Reviewed 9 February 2012 NEW

Ideal for a short stay before a cruise, like we did. The location is right in the city centre, minutes from the shops - great! The breakfast offered excellent value for money and we enjoyed it. The reception was able to book a taxi for us and the staff were happy to help us. I would definitely stay again. Recommended. More

Was this review helpful? Yes
Marisa_1992
Plymouth
Contributor
11 reviews
2 helpful votes
4 of 5 stars Reviewed 7 February 2012 NEW

I stayed in Southampton overnight in 2010 with a group of college friends and upon arriving in the hotel room i was surprised that the shower did not have any privacy so it was just a case of me going out the room when my friend was getting dry outside the shower. Other than that i was pleased with the... More

Was this review helpful? Yes
Posted by an Accorhotels.com traveller
Brighton, United Kingdom
4 of 5 stars Reviewed 7 February 2012 NEW

Was this review helpful? Yes
Posted by an Accorhotels.com traveller
Cardiff, United Kingdom
5 of 5 stars Reviewed 6 February 2012 NEW

More
Was this review helpful? Yes
flash082
Poole Dorset
Senior Contributor
32 reviews
19 helpful votes
3 of 5 stars Reviewed 4 February 2012

This was the second time we have stayed at this budget hotel. Rooms are very basic and think this time we were just unlucky. Our room was freezing cold when we walked in and the heating did not seem to be working properly. Had we not been running late we would have insisted on another room. There was damp all... More

Was this review helpful? Yes
Gerardo Souto, General Manager at Etap Hotel Southampton Centre, responded to this review
6 February 2012

Thank you for taking the time to tell us about your stay at the Etap Hotel Southampton, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Etap Hotel, we strive to provide a superior service experience for every guest and your feedback is very important... More

Posted by an Accorhotels.com traveller
Grimsby, United Kingdom
1 review
5 of 5 stars Reviewed 2 February 2012

No frills, basic accomodation with good front desk service. Recommended if you just need a place to sleep and wash. Lots of eat out options nearby for all budgets More

Was this review helpful? Yes
Gerardo Souto, General Manager at Etap Hotel Southampton Centre, responded to this review
6 February 2012

Many thanks for posting your comments. We appreciate all feedback very much and the team and I look forward to welcoming you back at Etap Southampton. Kind regards, Gerardo Souto General Manager - Etap Southampton More

Stephan b
NOKTAAS
1 review
2 helpful votes
5 of 5 stars Reviewed 26 January 2012
2
people found this review helpful

We stay overnight near to Southampton Docks ready to pick relatives up from a cruise. We chose the Etap hotel Southampton, and were extremely happy with our choice. The hotel is very modern and clean, the reception staff was efficient, polite and helpful. The hotel is next to the West Quay Shopping Area with plenty of parking for only 4... More

Was this review helpful? Yes
Gerardo Souto, General Manager at Etap Hotel Southampton Centre, responded to this review
6 February 2012

Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us at Etap Southampton. I hope we can be part of your future travel plans. Kind regards Gerardo Souto - General Manager Etap Southampton More

rico3625
Yeovil, United Kingdom
Reviewer
4 reviews
2 helpful votes
3 of 5 stars Reviewed 26 January 2012

average expereince.rooms are small.cleaned to a good standard.reception staff helpful.can be noisy at night due to near pubs,clubs.be aware you have to pay for parking.plus side great location centre of southampton,west quay shopping centre,ferry terminal. tip park in leisure world which is opposite hotel free parking from midday onwards. More

Was this review helpful? Yes
Gerardo Souto, General Manager at Etap Hotel Southampton Centre, responded to this review
6 February 2012

I’m delighted you enjoyed your stay. Please rest assured that I will take note of your comments and the matter will be addressed. I hope we can welcome you back to the Etap southampton very soon. Kind regards, Gerardo Souto General Manager - Etap Southampton More

Posted by an Accorhotels.com traveller
Chard, United Kingdom
1 review
1 helpful vote
3 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

This is a modern hotel close to the docks. Staff were friendly but had little local knowledge. The rooms are small and configured to accommodate maximum numbers per booking. We didn't like the position of the single bunk over the double bed. It was disappointing to find no tea and coffee making facilities in the room. The buffett breakfast is... More

Was this review helpful? Yes
Gerardo Souto, General Manager at Etap Hotel Southampton Centre, responded to this review
26 January 2012

Many thanks for your comments. We appreciate all feedback and are glad you enjoyed your stay. I’ll look into the points your raised personally, and in the meantime, I hope we can welcome you back to the Etap Southampton very soon. Kind regards, Gerardo Souto General Manager | Etap Hotel Southampton More

Travellers who viewed Etap Hotel Southampton Centre also viewed

Ibis Hotel Southampton Centre
3.5 of 5 stars 141 Reviews
Southampton, Hampshire
CHECK RATES! ABS:HotelCheckRates-d192178?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Mercure Southampton Centre Dolphin
3.5 of 5 stars 225 Reviews
Southampton, Hampshire
CHECK RATES! ABS:HotelCheckRates-d556797?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Jurys Inn Southampton
3.5 of 5 stars 252 Reviews
Southampton, Hampshire
CHECK RATES! ABS:HotelCheckRates-d543058?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 22 hotels in Southampton, ranked by popularity »

Been to Etap Hotel Southampton Centre? Share your experiences!

Write a Review Add Photos Add Videos

Etap Hotel Southampton Centre Also Known As

  • Etap Southampton
Address: 3 West Quay Road | Western Esplanade, Southampton SO15 1RA, England

Is Etap Hotel Southampton Centre your business?

  • Manage your listing
Etap Hotel Southampton Centre
Show the lowest price for this hotel* (from our partners)
CHECK RATES!