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Holiday Inn Portsmouth

3.0 of 5
Pembroke Road, Portsmouth PO1 2TA, England
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Ranked #21 of 39 hotels in Portsmouth
3.5 of 5 stars 143 Reviews
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143 reviews from our community

What travellers say about this hotel
  • Gunwharf Quays(4)
  • Very good(4)
  • Priority Club(4)
  • Reception staff(3)
  • Family room(3)
  • Breakfast buffet(3)
  • Swimming pool(3)
Traveller rating
    21
    44
    40
    25
    13
Only show reviews for Family (32) | Couples (51) | Business (28)
Date Rating
mumajb
colchester
Senior Reviewer
10 reviews
4 helpful votes
3 of 5 stars Reviewed 8 February 2012 NEW

Speedy check in and out and good view from our 6th floor room. The staff were friendly and tried hard, the room was clean but lacking in individuality You may as well save your money and go to the Premier Inn across the road, where we have stayed in the past with a view over the sea. For a better... More

Was this review helpful? Yes
Laura Roberts, General Manager at Holiday Inn Portsmouth, responded to this review
9 February 2012

Thank you for your feedback. I was pleased to read you felt the rooms were clean, and you experienced good service from the reception. Kind regards Laura More

shaunster
winchester
Senior Contributor
37 reviews
29 helpful votes
2 of 5 stars Reviewed 1 February 2012

Stayed for a night last night whilst on business in the area. Room was incredibly hot and the air conditioning was either ineffective or broken. The shower leaked water constantly, which meant there was a loud dripping noise all night long, which I simply could not supress despite various attempts to dampen the sound with towels etc. Breakfast was poor,... More

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Laura Roberts, General Manager at Holiday Inn Portsmouth, responded to this review
9 February 2012

I am truly sorry to hear you did not enjoy your experience. We will work on the service issues and I know you have sent you information in separately so have ensured that shower has been immediately corrected. The air system in the rooms is heating in winter and cooling in summer, for future reference should you visit please note... More

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del_5146
Dusseldorf, Germany
Reviewer
3 reviews
1 helpful vote
1 of 5 stars Reviewed 30 January 2012

Hello everybody, Guten tag, I stayed 2 weeks here and 3 weeks in Holiday Inn Porstmouth and my girlfriend (Spanish) called every night, at no time was she informed that you are charged for incoming calls, as you are transferred when u call reception (landline) free with our telekom contract). I was then informed by parent company ICH, when I... More

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k1961
Dudley, United Kingdom
1 review
1 helpful vote
2 of 5 stars Reviewed 18 January 2012
1
person found this review helpful

I attended a course in this hotel and was accommodated in room 325. On arriving, the receptionist couldn't find my reservation details ! ( Although, 12 rooms were booked for the entire course, by our Government department) !She asked me to contact my employers and ask them about the booking ?? When I refused, she did some more checking and,... More

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Laura Roberts, General Manager at Holiday Inn Portsmouth, responded to this review
2 February 2012

Thank you for your feedback. I am very sorry to hear of the problems you encountered, we normally excel in conferencing feedback, and to not have lived up to that expectation for you is very disappointing. I can assure you my conferencing team have taken your comments on board to ensure this does not recur. Kind regards Laura More

jane h
Oldham, United Kingdom
1 review
1 helpful vote
5 of 5 stars Reviewed 15 January 2012
1
person found this review helpful

My husband and I spent 2 very pleasant nights a this hotel. Reception staff were very pleasant and helpful, check-in and check-out were a breeze and our room was spotless. Breakfast was fresh and plentiful and we had no problems parking. We would not hesitate to stay here again and find it hard to undertand some of the negative comments... More

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Laura Roberts, General Manager at Holiday Inn Portsmouth, responded to this review
18 January 2012

On behalf of all my team, thank you very much for your very kind words. The team work very hard to be the best they can be, and to know that you enjoyed all aspects of your stay is fabulous. Thank you also for taking the time to feedback as we appreciate peoples time is a highly valuable commodity in... More

Pinheadplanet
London, United Kingdom
Reviewer
5 reviews
4 of 5 stars Reviewed 8 January 2012

Nice hotel, right on the front. Nice pool and good sauna and steam room. Close enough to walk to gun wharf quay, city centre and Albert road. Warning- do not take room605 unless you are a heavy sleeper, it must be right next to the heating system so you just get tapping noise all night, I had to change room... More

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Laura Roberts, General Manager at Holiday Inn Portsmouth, responded to this review
18 January 2012

Thank you for your kind feedback, it is very much appreciated. I am sorry to hear the noise issue in your room, and will have our engineering team look at immediately. Once again many thanks and I hope will see you again soon. More

JohnEdwardsDudley
Dudley
Reviewer
4 reviews
3 of 5 stars Reviewed 3 January 2012

Mature Couple and family stayed at Portsmouth albeit on a deal the rooms were good and clean. Just disappointed with atmoshpere. Staff seemed more interested in the Gala Night than the normal staying guests. No one but no one wished us Happy New Year. Several Items in main Restaurant were off but the poor waitress was not aware and had... More

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Laura Roberts, General Manager at Holiday Inn Portsmouth, responded to this review
11 January 2012

Thank you for taking the time to feedback on your stay. I am so sorry to hear that due to the festivities in the hotel that you felt left out, I can assure you that we will take this on board and ensure that next New Years eve we will work to ensure every guest feels included. My sincere apologies... More

cyclequeen
oxfordshire
2 reviews
2 helpful votes
5 of 5 stars Reviewed 2 January 2012

Stayed as two couples, 50 +, for one night only 30/12/2011 wished it had been two nights. Lovely location, very clean well equipt rooms, great breakfast can't fault it. We had a discounted rate, from the Mail on Saturday. A good tip is to go out of the hotel for drinks & meals as it's expensive in the hotel. We... More

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Laura Roberts, General Manager at Holiday Inn Portsmouth, responded to this review
2 February 2012

Thank you for your feedback, I am pleased you enjoyed your visit to the hotel and to Portsmouth. Kind regards Laura More

nayabr
Alresford, United Kingdom
Reviewer
5 reviews
4 of 5 stars Reviewed 19 December 2011

Stayed here after a works night out and found the hotel to be very comfortable. Stayed in a twin room on the third floor the beds were comfortable although the bathroom could have been better because the floor had lots of chips in and it did smell slightly of urine. The friend I was staying with realised that the top... More

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Laura Roberts, General Manager at Holiday Inn Portsmouth, responded to this review
20 December 2011

Thank you for taking the time to feedback on your recent stay. I am very pleased to read the hotel suited your purpose for your party and that we were able to help in a moment of need. Wishing you a very happy festive season from the team here in Portsmouth . More

Dyet92
Edinburgh, United Kingdom
Senior Contributor
32 reviews
15 helpful votes
3 of 5 stars Reviewed 16 December 2011

I stayed here one night with my wife and some family members. The hotel is quite well located and check in was fine with very pleasant staff. For a holiday inn, I was a little disappointed with the room. Overall, it was little careworn and could do with a refurbishment. The bathroom was very plain and the grout and silicone... More

Was this review helpful? Yes
Laura Roberts, General Manager at Holiday Inn Portsmouth, responded to this review
20 December 2011

Thank you for your feedback. I am very pleased to hear you found the hotel clean and would be happy to return. All your feedback is used in our continual improvement plan and m sincere thanks for your comments. Kind regards Laura More

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Holiday Inn Portsmouth Also Known As

  • Portsmouth Holiday Inn
Address: Pembroke Road, Portsmouth PO1 2TA, England

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