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All 39 Portsmouth hotels »

Etap Hotel Portsmouth

4 Pompey Centre | Fratton Way, Portsmouth PO4 8SL, England
Hotel amenities
Ranked #20 of 39 hotels in Portsmouth
3.5 of 5 stars 188 Reviews
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188 reviews from our community

What travellers say about this hotel
  • Friendly and helpful(6)
  • Good value(6)
  • Very small(5)
  • Hot drink(5)
  • Short walk(4)
  • Double beds(4)
  • FREE parking(4)
  • Car park(4)
  • Extra pillow(4)
  • Clean room(4)
Traveller rating
    39
    68
    44
    17
    20
Only show reviews for Family (35) | Couples (76) | Business (23)
Date Rating
Posted by an Accorhotels.com traveller
Portsmouth, United Kingdom
1 review
5 of 5 stars Reviewed 9 February 2012 NEW

Thought it was a little unfair that check in was at 12 but the rooms were not ready and clean and therefore had to wait 20minutes for one to be avaliable. other than that all was well and the room was clean and all fine, staff were lovely and a pleasent stay. More

Was this review helpful? Yes
Posted by an Accorhotels.com traveller
3 of 5 stars Reviewed 22 January 2012
2
people found this review helpful

Was this review helpful? Yes
Rebecca Baines, General Manager at Etap Hotel Portsmouth, responded to this review
7 February 2012

More

Posted by an Accorhotels.com traveller
Bristol, United Kingdom
1 review
1 of 5 stars Reviewed 21 January 2012

Pay £10 more and actually sleep through the night. We were woken up twice in the night with a fire alarm resulting in having 5 hours sleep and no water the next day. So couldnt flush the toilet, have a drink, clean our teeth or shower. HORRID!!!! More

Was this review helpful? Yes
Rebecca Baines, General Manager at Etap Hotel Portsmouth, responded to this review
7 February 2012

Thank you for your comments. I can assure you the matter is being looked into. Kind Regards, More

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TimetoTravelon
Cardiff, United Kingdom
Senior Contributor
39 reviews
17 helpful votes
2 of 5 stars Reviewed 15 January 2012

Stayed for a weekend with friends and expected a basic hotel with no frills. The rooms are adequate but a bit like a youth hostel. On our last night the fire alarm went off at 2.15 am and then again at 6.15. This knocked out the lifts and all running water so no shower and no toilet. No apologies from... More

Was this review helpful? Yes
Rebecca Baines, General Manager at Etap Hotel Portsmouth, responded to this review
7 February 2012

Sorry to hear that you were disappointed with your experience of the hotel due to the fire alarm being activated by ither guests. I apologise for your disturbed nights sleep. Kind Regards, More

Ron999
Surrey
Top Contributor
54 reviews
31 helpful votes
3 of 5 stars Reviewed 12 January 2012

This hotel is right next to Portsmouth Football Club grounds which may be worth bearing in mind if there is a match on. Parking is mega limited especially as the local authority are building flats in what must have been the car park. The room is tiny but functional. There is no where to eat locally except fast food outlets.... More

Was this review helpful? Yes
Rebecca Baines, General Manager at Etap Hotel Portsmouth, responded to this review
7 February 2012

Thnak you very much for posting your thoughts on here. I hope to welcome you back to Etap Portsmouth again. Kind Regards, More

Posted by an Accorhotels.com traveller
Stonehouse, United Kingdom
1 review
2 helpful votes
3 of 5 stars Reviewed 6 January 2012
2
people found this review helpful

Not a straightforward short drive to ferry terminal. Parking limited and not easy to find when arriving after dark. Nowhere nearby to get a quality meal - MacDonalds, KFC & Subway no substitute for food! Staff very friendly & helpful. More

Was this review helpful? Yes
Rebecca Baines, General Manager at Etap Hotel Portsmouth, responded to this review
7 February 2012

Thank you for your feedback, I hope to welcome you back to the Hotel in the near future where my team will be able to suggest some local restaurants which you may be able enjoy. There is also free unlimited car parking at the B&Q store opposite. Kind Regards, More

Posted by an Accorhotels.com traveller
Newton Abbot, United Kingdom
1 review
1 helpful vote
5 of 5 stars Reviewed 1 January 2012
1
person found this review helpful

Great shower, great bed, extremely clean and fantastic coffee and hot chocolate!! We had a brilliant time!! I wish you had more places further south! We were really impressed and intend to come and stay again soon! It is brilliant that we could bring the dog! ( he loved it too) More

Was this review helpful? Yes
Rebecca Baines, General Manager at Etap Hotel Portsmouth, responded to this review
7 February 2012

Thank you for taking the time to write a review. I am pleased that you and your dog enjoyed your stay at Etap Hotel in Portsmouth and I hope to welcome you back in the near future. Kind Regards, More

Posted by an Accorhotels.com traveller
Eastbourne East Sussex
1 review
1 helpful vote
5 of 5 stars Reviewed 30 December 2011
1
person found this review helpful

We stayed at this hotel over Christmas Day and Boxing Day. We considered the accommodation clean and perfectly adequate for a short stay. The parking facilities and location were good. The service we received from booking to departure was friendly and helpful in all respects. My wife and I are in our late seventies and could not fault the hotel... More

Was this review helpful? Yes
Rebecca Baines, General Manager at Etap Hotel Portsmouth, responded to this review
7 February 2012

Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in Portsmouth. I look forward to welcoming you back at Etap Hotel in Portsmouth. Kind regards More

Posted by an Accorhotels.com traveller
Melton Constable, United Kingdom
1 review
1 helpful vote
5 of 5 stars Reviewed 19 December 2011
1
person found this review helpful

Etap Hotels are you get what you pay for hotels and whether here or in France they offer good value for money. As with most hotels more pillows would be appreciated and the towels are rather small. We didn't have breakfast this time, but have in the past and have found it acceptable for the price. For dinner, we would... More

Was this review helpful? Yes
Rebecca Baines, General Manager at Etap Hotel Portsmouth, responded to this review
7 February 2012

Thanks for your review. I’m glad you had a good stay with us at Etap Hotel in Portsmouth and I hope to see you on your next trip. Kind regards More

Lodore
Posted by an Accorhotels.com traveller
Dorset, England
Senior Reviewer
9 reviews
17 helpful votes
4 of 5 stars Reviewed 8 December 2011
1
person found this review helpful

As a fairly new hotel it was clean and comfortable, with nice white linen on the beds. The receptionist (Pablo) was delightful; helpful, polite, efficient and thoughtful. When I asked for a quiet room he had the good sense to put me next door to empty rooms with nobody in the room above which is probably why I slept so... More

Was this review helpful? Yes
Rebecca Baines, General Manager at Etap Hotel Portsmouth, responded to this review
10 December 2011

Thank you for taking the time to write a review about your recent visit to at Etap Hotel in Portsmouth. I’m delighted that you enjoyed your stay and we have noted your comments about the toaster, which we have since addressed. Kind regards, Rebecca Baines More

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Etap Hotel Portsmouth Also Known As

  • Etap Portsmouth
Address: 4 Pompey Centre | Fratton Way, Portsmouth PO4 8SL, England

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Etap Hotel Portsmouth
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