From first contact, the staff were helpful, and thoughtful, attentive and pleasant. They went out of their way to make everything comfortable and easy, from arranging suitable rooms, to delaying lunch when some of the party were held up. The food was delicious - and we are fussy eaters with eclectic tastes! The rooms were spotless, and very pleasant, and... More

Just two nights we stayed here.... but we would definately use this Hotel again. It overlooks a quiet square, has free parking, free wireless internet, and we stayed in Room 18 on the first floor, which had been recently refurbished. It had a few noisy souls walking past our window a couple of times after we had gone to bed... More

My room was clean and bed comfortable. I had a double room but it didn't leave much space. The television on the wall was smaller than I would have expected. Wifi was free and good quality. The furniture was a bit tired. Good lighting in the room. The bathroom was quite small with just a shower. The breakfast was down... More

We stayed just the one night, in room 116 configured as a family room sleeping 4. There was the normal double bed (very comfortable and wide) and then the two sofas (which were good as sofas) had been converted to beds for our two boys; they were happy with them. The room was large, clean and pleasant, as was the... More

In a georgian building in a pretty georgian square a five minute walk from the middle of town, this hotel has a good size car park and was so far ticking lots of boxes. On our arrival we were told we had been upgraded and we ended staying in room 16. This was a large, comfortable, well equipped room with... More

My sister and I stayed in this room for one night before my wedding. We stayed in the Wellesley Room which was absolutely enormous, and well equipped - if a little dated. The size of the room made perfect for getting ready for my wedding in the morning and the teddy on the bed was a cute touch. We requested... More

I overnighted there for business in Cheltenham, and I chose the Clarence for its location. What a great surprise! The staff was really nice, felt like a small owner run place. I was upgraded, which of course was nice too. The room was on ground floor next to parking but I didn't care about that as I was there for... More

Our arrival at the hotel was early due to having just got off a flight from New Zealand (24.5 hours in total); the staff did everything they could to ensure us a room with an early check in and were most obliging, which was much appreciated as we really needed a place to rest and recuperate from the flight. However,... More

We visited over the Easter period and had a lovely stay on the top floor. Our room was immaculate, lovely decor - the bathroom was pristine too. I have rarely seen this level of cleaning care taken in a smaller or large hotel. The bed was very, very comfortable, only the pillows were a little disappointing - need firmer ones... More