We stayed for one night to celebrate our wedding anniversary. The room was cold and depressing and the heating did not work properly. The corridors were also cold. We thought the rooms were basic and the bathroom was cold. There was a shower gel dispenser and a handwash dispenser fixed to the wall, but no complimentary toiletries. The bar and...
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Third year we have stayed for the new year package.
We will not stay again.
On 1st January buffet dinner was included.
Only roast pork available around 7.45pm
No roast beef left.
No other selction
We went to make our vegetable selection from the buffet trays.
Most were empty.
Vegtables were cold.
Buffet trays were cold- did not appear to...
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Thank you for your feedback regarding the Holiday Inn Brighton – Seafront
It is a pleasure to hear how you enjoyed most of your visit and I thank you for your comments on your new years eve celebrations.
It is disappointing to hear how you did not enjoy your meal on the 01st January, we genuinely try always to ensure...
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I agree with WALADD who must have been at the same party as us! ;-) There were positives and negatives - roast potatoes with fish was a very odd combination but the cold starter selection was very good. Efficient and friendly reception staff but not enough waiting staff. Breakfast was a bit of a disaster but after patience we got...
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Thank you for your feedback regarding the Holiday Inn Brighton – Seafront
It is a pleasure to hear how you enjoyed your visit and I thank you for your comments on your stay, it is only through our customer feedback that we can offer a continually improving service
We look forward to welcoming you back to celebrate new year 2013...
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Good sized room with a queen bed and spacious bathroom. forgot to put on do not disturb sign on the door and had the cleaner knocking at the door at 9 which was surprising, but otherwise a great sea view room, only disappointed by the lack of light in the room as there was only lamps available to use. would...
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Thank you for your comments regarding your visit to the Holiday Inn Brighton – Seafront
It is a pleasure to hear how you enjoyed one of our fabulous sea view rooms which do boast spectacular views.
I am sorry you were temporarily disturbed by our housekeeping team, however I do hope that this was not too much of an inconvenience....
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We stayed in January just for one night. The building and the rooms are very old and used, the room was dirty and staff unattentive, ignoring, rude. Especially Allison at the reception would need an immediate customer service training. Or another job. I gave one point for the view otherwise forget this crap place.
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Thank you for your comments regarding your stay at the Holiday Inn Brighton – Seafront
It is disappointing that you felt our levels of customer service were not provided, however I feel that a more constructive approach to your feedback would have been more beneficial rather than naming a young girl who takes great pride in what she does. All...
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For our first weekend visit to Brighton a great location for the town, only a short walk to the shops, and of course the hotel is on the front. We were lucky and got a room with great view. Would defiantly go again.
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Thank you for your feedback regarding the Holiday Inn Brighton – Seafront
It is a pleasure to hear how you enjoyed your visit and I thank you for your comments on your stay.
We look forward to welcoming you back in the near future
Kindest Regards
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Sadly the hotel met my expectations of any large chain of hotels.
Clean modern room (except for the TV)
Great facilities
Superb location
Lackluster staff
After appalling service from the inattentive and rude bar staff, we were upgraded to a superb room with a sea view and balcony. The duty manager was very proffessional and helpful and yet it marked...
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Thank you for your comments regarding your stay at the Holiday Inn Brighton – Seafront
I am glad you enjoyed our facilities and the location of the hotel, however it is disappointing to hear how you had a poor experience with a member of the bar staff.
I am glad that the duty manager demonstrated that we do have a...
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My wife and I stayed here for a weekend on a 2-4-1 rate which worked out at £44 per night, which was reasonable value for what we got.
We didn't try the restaurant, breakfast, gym, pool or bar, so this review is based entirely on the room, staff and location.
The location of this hotel is excellent, right on the...
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Thank you for your comments regarding your stay at the Holiday Inn Brighton – Seafront
We do try to upgrade as many of our valued platinum members as possible however as you are aware it is only applicable subject to availability and unfortunalty on some occasions we do not have the opportunity to upgrade, I am glad you were recognised...
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Note I would not be writing this negative review if the management had taken my complaints seriously this morning and demonstrated positive action!
I am spending the next three months in Brighton (M-F) and was looking for a hotel. I chose to spend my first week in this hotel as a tester. If all worked out, I would extend my...
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Thank you for your feedback regarding your stay at the Holiday Inn Brighton – Seafront
Firstly, I would like to assure you that our food hygiene, as well as our health and safety is to the highest standard in accordance with all current and relevant legislation and our robust company management programme monitors this on regular basis, as well as...
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Just had a wonderful New Year party break, staff were really helpful and friendly, rooms clean, well maintained and the shower worked! Very good value two night stay, would recommend anyone to book this for next year.
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Just had a wonderful New Year party break, staff were really helpful and friendly, rooms clean, well maintained and the shower worked! Very good value two night stay, would recommend anyone to book this for next year.
Thank you for your comments regarding your visit to Holiday Inn Brighton – Seafront for your news years eve celebrations
I am glad...
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