Well, once again I am a bit dissapointed about the Best Western. My room was really old and small. It was a bit cold in the night and I couldn’t switch on the heating. TV was old, just like all the furnitures. Really low/average standard. Also, the breakfast was not the best. When it comes to good things: low price...
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I stayed at this hotel with my 17 year old son the night before his interview at University (about 2 miles away) in February 2012
We were warmly greeted on arrival and given our keys. Our room was chalet style with a double bed (mine!) and a larger single bed (his). The room was warm and cleanly presented. We used...
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This is one of the best experiences we have had in a UK hotel. Not much you could fault! Very good quality food, we particularly liked the chicken and ham pie, risotto and the sticky toffee. Excellent value from beginning to end! We found it great that the hotel is located 5 mins from the beach and 10 from the...
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Aix1
It is always so nice to start the day with such a positive and complimentary review for which I thank you. The staff were very touched by your comments and it is most refreshing when people write a review because they thought it was good rather than only ever commenting when they feel let down.
Please keep recommending us...
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Let's start with advice, don't put your coat or scarf on until you ENTER the room or you won't feel the benefit!!!! Overall adequate hotel, but I am writing this after having to abandon my room at 5am on one of this winters coldest nights as it is simply too cold to sleep. NO heating is on and it is...
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Steven 2405
I am so sorry to read that you were so cold during your stay at the hotel. I have investigated the matter and the plumbers fortunately found a seized valve on the radiator - so whilst I do apologise whole heartedly I also thank you for bringing this to my attention. We do keep the heating boilers on...
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Stayed here for a weekend break with my husband and it was well worth it. The hotel is great value for money and the hotel is in a great location for Bournemouth town centre and Bournemouth beaches and seafront. The staff are very friendly and helpful with nothing too much trouble. The rooms are clean and well presented with lovely...
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KPrideau
A huge thank you for taking the time to write this review. It is always very comforting to know that our customers not only enjoy their stay but also feel that the money was well spent and the stay was good value for money. Thank you also for recommending us we need all the positive comment we can get...
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We travel to particpate in national sports competitions around England and have been using travel lodge in the last year because we are on very tight budget with no sponsorship. Read mixed reviews from tripadvisor, decided to take a risk and booked this hotel as Premier Inn and travel lodge was more expensive this time and we were participating in...
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Alexan08
Thank you for writing such a positive and informative review about your recent stay at the hotel. It is great to receive constructive criticism and praise where it is due and I do appreciate all the help we can get to make the guest experience at the hotel better. All your comments have been investigated and I am sure...
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Myself and my boyfriend wanted a reasonably priced weekend away and Bournemouth and The Hotel Royale turned out to be the perfect break from London city life. The staff were extremely friendly and helpful, the food was great (especially the puddings) and the location was perfect. During the weekend we went for a long walk along the coast, visited the...
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Lucy D
Thank you so much for your generous comments and for taking the time to write the review. The staff at the hotel are very proud of what they do and what we offer and it is lovely for them to be appreciated. The chef was particularly pleased with your comments on the puddings - he makes them all...
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I recently stayed here with my nan for a few nights on our way down to Cornwall for a family reunion. We had a great short break in Bournemouth and our stay here was the icing on the cake. We requested some assistance for my nan a few times and it was never far away. We ate in the hotel...
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Lennyisnuts!
What a great title and review!! From all of us at the hotel thank you for cheering us all up and making our day - your review has a place of its own on the staff notice board adorned with plenty of smiley faces!!! Humour and a positive review are just what we need in these challenging times so...
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Whilst every single member of staff I met was very warm & friendly... other things were a little lacking. Two lone females travelling for work were booked into 1: a room with a balcony & a very dodgy door... and the other a flat roof... some distance between the two. I travel a fair bit for business and was quite...
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Dear Victoria S
Thank you for taking the trouble to write this review - it would have been nice had you mentioned your concerns at the time and perhaps then we would have had an opportunity to put your mind at rest. We take the whole question of security very seriously at the hotel but your concerns are taken earnestly...
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As a business man I am used to travelling alot and have stayed in many hotels. This was my first visit and I was extremely impressed! The staff are very friendly and always aiming to please. I have never come accross such good service anywhere else. The food was fantastic and I can recommend the fish and chips in particular!...
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Oli
Thank you so much for your generous comments. It makes all the efforts of the team at the hotel worthwhile when someone takes the trouble to write so positively about their experiences with us. It is great for the staff to know they are appreciated so many thanks for taking the trouble to write this review. I hope we...
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