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The Carlton Hotel

Falkland Road, Torquay TQ2 5JJ, England
Hotel amenities
The Carlton Hotel
Ranked #26 of 100 hotels in Torquay
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270 reviews from our community

Traveller rating
    121
    120
    21
    7
    1
See reviews for
Families
113
 
Couples
56
 
Solo
4
 
Business
3
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Poole, United Kingdom
1 review
4 of 5 stars Reviewed 22 May 2013 NEW

We were at the Carlton as part of an organised weekend. The staff were just so polite and friendly. Bed not the most comfortable but this was only a small gripe, the whole experience was great and good value for money.

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Milton Keynes, United Kingdom
Top Contributor
56 reviews 56 reviews
35 hotel reviews
Reviews in 41 cities Reviews in 41 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 20 May 2013 NEW

We booked an apartment at the Carlton, which is a part of a four Hotel Complex that circle around the Aztec Complex. After a professional check in, we went in search of our apartment along corridors with pealing wallpaper and marked paintwork to reach our two bedroom accommodation. The rooms were in better order than the Hotel hallway's, but still... More

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UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 19 May 2013 NEW

I'm still supposed to be booked into this hotel, yet am sitting at home writing this which pretty much says it all. We left a night early. We'd booked into a "D"-type apartment in the Carlton Hotel, somewhere to hopefully give us room for the children to move around, allow us the freedom to eat in our room and provide... More

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Birmingham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 14 May 2013

Just come back from a weekend at the Carlton. All I can say is everything was fantastic. No complaints. The rooms were fab. The food was fab . Service fab. Well impressed. We was at a northern soul weekend so the entertainment was great. Everything is in this hotel so there is no need to go out if you didn't... More

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CarltonMgt, General Manager at The Carlton Hotel, responded to this review
16 May 2013

Thank you for your comments and feedback on your recent stay. I am glad we met your expectations and you had an enjoyable break on the Northern Soul weekend. We hope to see you again next year. More

Cirencester, United Kingdom
1 review
4 of 5 stars Reviewed 14 May 2013

Check in was excellent and could not have been more helpful, the room was excellent, we even had a sea view. The restaurant staff could not have been better, a credit to the hotel and the food was good. In places the corridors of the hotel looked a little tired, carpet worn. The Aztec Spa pool and facilities though good... More

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CarltonMgt, General Manager at The Carlton Hotel, responded to this review
16 May 2013

Many thanks for posting your feedback. I am pleased you enjoyed your stay at the Carlton. We are always investing in our facilities and hotels and we are currently upgrading our Aztec pool areas with new changing rooms and improvements to showers and facilities, so hopefully on your next visit you will be able to see these continued improvements. More

Torquay, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 12 May 2013

The hotel is always up to the top standards it should be. The restaurant manger Steve and his staff are amazing, Nothing is to much for them. The food and service puts others hotels and restaurant's to shame.

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See 3 more reviews by emma80467 for Torquay
CarltonMgt, General Manager at The Carlton Hotel, responded to this review
16 May 2013

Thank you for taking the time to post your review on trip advisor. I am glad you had a great stay with us and we hope to welcome you again soon. More

UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed 11 May 2013

Spent the May Bank Holiday weekend at Carlton Hotel. Reviews looked OK but we ended up somewhat disappointed. Check-in was very efficient until I enquired about dinner. The answer was: "you will have to ask the restaurant manager to see if there is room". A bit odd I thought - surely a hotel should be able to accommodate everyone staying... More

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CarltonMgt, General Manager at The Carlton Hotel, responded to this review
16 May 2013

Thank you for your feedback on your stay. I am sorry that some elements of your stay did not meet your expectations. Nearly every trip advisor review praises our restaurant service and food standards and comment how excellent the Carlton team are. However we take on board all feedback to help us continually improve the service and standards we offer... More

Bristol, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 7 May 2013

My mum took me away for the bank holiday. As soon as we got their are room was ready, it was also very clean and tidy. The breakfast was also brilliant and the dinner meal likewise accept for the Sunday we were disappointed with the lack of choices but still what we had was tasty, the desserts were also delicious.... More

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CarltonMgt, General Manager at The Carlton Hotel, responded to this review
11 May 2013

Thank you for taking the time to post your review. I am glad you enjoyed your stay and the food and the range of facilities we have on site. We change our menus daily and seasonally to try and put as many options on as possible to suit everyone’s tastes. I agree our desserts are fantastic and made in house... More

Bristol, United Kingdom
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 7 May 2013

We have stayed here many times for dance breaks. Bedrooms comfortable with tea and coffee making facilities. Food was delicious and well presented. Staff work so hard to make this an enjoyable experience.

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CarltonMgt, General Manager at The Carlton Hotel, responded to this review
11 May 2013

Many thanks for posting your feedback on trip advisor. I am pleased to read you enjoyed your dance break at the Carlton hotel and we hope to welcome you back again soon on another dance break. More

Wales
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 2 May 2013

Another weekend at The Carlton Line dancing. What a lovely hotel it has it all. Very good food, very good staff and a very very good atmosphere. Our room 214 was spotless, the sea view was lovely. We were staying and attending “Chris’s Line Dance House Party” If you line dance this is the weekend for you. A very pleasant... More

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See 3 more reviews by Taffylad for Torquay
CarltonMgt, General Manager at The Carlton Hotel, responded to this review
4 May 2013

Many thanks for posting your review on trip advisor. I am pleased you enjoyed your weekend break with us and your comments about us being 5 star! I recall your comments on your last visit about a banging door that could be heard from your room, I am glad to say that after a lot of investigation we tracked it... More

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Additional Information about The Carlton Hotel

Also Known As:
The Carlton Hotel Torquay, Devon
Address: Falkland Road, Torquay TQ2 5JJ, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Fitness Centre Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#14 Family Hotels in Torquay
Price Range: €€
Official Description (provided by the hotel):
Part of TLH Leisure Resort, this lovely 3 star hotel and Spa has an extensive range of indoor and outdoor leisure facilities including luxury spa, swimming pool, gym, fitness studio, bistro and games arena with entertainment on site. Ideal for couples and families. The hotel offers spa, health and fitness breaks and dancing holidays. Close to the sea front and town centre, it is ideally placed for exploring the English Riviera and beyond. ... more   less 
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The Carlton Hotel
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