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Mercure Exeter Southgate Hotel

4.0 of 5
Southernhay East, EX1 1QF, England
Hotel amenities
Ranked #8 of 27 hotels in Exeter
4.0 of 5 stars 341 Reviews
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341 reviews from our community

What travellers say about this hotel
  • Car park(11)
  • Reception staff(10)
  • Swimming pool(7)
  • Very good(6)
  • Air conditioning(5)
  • Leisure facilities(4)
  • Short walk(4)
  • Standard room(4)
  • Next morning(4)
  • Excellent location(4)
Traveller rating
    83
    128
    73
    42
    15
Only show reviews for Family (47) | Couples (154) | Business (78)
Date Rating
Earthangel1
Cornwall
Reviewer
3 reviews
6 helpful votes
5 of 5 stars Reviewed 10 February 2012 NEW

We really enjoyed staying here last evening. The hotel was great, nice decor and very clean. They also had a gym with swimming pool and sauna and we made full use of the facilities [there was no charge]. The hotel is very central location so you can walk to the centre of Exeter within a few minutes. We would definitely... More

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suemikeyDorset
Dorset
Reviewer
5 reviews
1 helpful vote
3 of 5 stars Reviewed 9 February 2012 NEW

Have just stayed here for 3 nights. The location is ideal, great for shopping and eating out. The staff are friendly and helpful, which always helps. We used the pool and Jacuzi, which was great especially after shopping . Breakfast was good with a good choice either full english, or cereals etc. Our only dissappointment was our room was only... More

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PurpleValley
Posted by an Accorhotels.com traveller
Cheltenham
5 of 5 stars Reviewed 8 February 2012 NEW

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Posted by an Accorhotels.com traveller
Spalding, United Kingdom
1 review
5 of 5 stars Reviewed 1 February 2012

Lovely hotel situated only 2 mins walk from shopping/restaurants. Booked a privelage room which was well worth the extras - very comfortable , big bed, robes, decor & walk in shower. Didnt get the daily newspaper or coffee machine in room but guess you have to ask for those at reception like you do the free wifi code even though... More

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TimHowesh6624, General Manager at Mercure Exeter Southgate Hotel, responded to this review
2 February 2012

Thank you for taking the time to post your comments, I am delighted that you enjoyed your stay with us. Tim Howes, General Manager More

Posted by an Accorhotels.com traveller
Bath, United Kingdom
4 of 5 stars Reviewed 30 January 2012

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TimHowesh6624, General Manager at Mercure Exeter Southgate Hotel, responded to this review
2 February 2012

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Wanderlowe
Exeter, United Kingdom
Reviewer
3 reviews
4 of 5 stars Reviewed 30 January 2012

I had a wonderful few days at this hotel, which I have stayed at many times over the last twenty years. It is lovely to revisit a hotel whose swimming pool and gym are consistently the same and the style of the accommodations although redecorated are still comfortable although I did find the heating in the bedroom a little chilly.... More

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TimHowesh6624, General Manager at Mercure Exeter Southgate Hotel, responded to this review
2 February 2012

Thank you for your comments, I am delighted you enjoyed your stay with us. I would like to point out that we do not include car parking and WiFi in our standard room rates as we do not wish to impose these charges on guests who do not use these facilities. None of our charges are hidden and the car... More

Xionne
Devon
Senior Reviewer
6 reviews
2 helpful votes
2 of 5 stars Reviewed 30 January 2012

We have stayed here a few times over the years, usually overnight for a night out in Exeter. This time we noticed a decline. We arrived, parked in the rather full but spacious HOTEL carpark, checked-in and carried our own bags to the room. The room was okay, just a basic sort of room but tired and dated. The bathroom... More

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TimHowesh6624, General Manager at Mercure Exeter Southgate Hotel, responded to this review
2 February 2012

Thank you for your comments, I am sorry that your breakfast experience did not meet your expectations. I must stress that we are completely transparent regarding parking charges, as this review does suggest that guests are only informed at check out. Our web site indicates that the car park is chargeable, there is a large sign adjacent to the entrance... More

Shelia W
Leicester, United Kingdom
Senior Contributor
21 reviews
2 helpful votes
3 of 5 stars Reviewed 30 January 2012

Have stayed here a few time now and I agree with other reviews that it is looking very tired. The facilities are great - lovely pool, sauna and steam but when we sat in the lounge for a drink we couldn't help but notice dust everywhere, I mean really dusty like it hadn't been cleaned in weeks. The room was... More

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TimHowesh6624, General Manager at Mercure Exeter Southgate Hotel, responded to this review
2 February 2012

Thank you for taking the time to leave your review, I will of course follow up on your comments with my housekeeping team. Please be assured that all are public areas are cleaned daily. Tim Howes, General Manager More

misssupermonty
UK
Senior Contributor
26 reviews
13 helpful votes
3 of 5 stars Reviewed 25 January 2012

Stayed here for 2 nights on business. Upon first check in, they were friendly and helpful and the decor appeared very clean & modern. When I got to my room, it was awful. Really strong smell of old smoke and fairly small. I asked if another room was available and they moved me to another which was great. Fresh and... More

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TimHowesh6624, General Manager at Mercure Exeter Southgate Hotel, responded to this review
2 February 2012

Thank you for leaving your comments. I am glad that you enjoyed the food and service in general but disappointed that other aspects of your stay did not meet your expectations. I have passed on your comments to my housekeeping manager. Guests may be interested to note that all are Superior and Privilege rooms do have laptop size safes in... More

JanePowys
powys
Senior Contributor
23 reviews
23 helpful votes
4 of 5 stars Reviewed 24 January 2012

Visited for one night in a coach party of 46 ladies. A bargain break in a good hotel which is in a superb position for visiting the Cathedral, the Quay and the shops. The pool, jacuzzi and sauna were one of the best at this standard of hotel - a good size pool and all well used with helpful and... More

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TimHowesh6624, General Manager at Mercure Exeter Southgate Hotel, responded to this review
25 January 2012

Thank you for your comments, I am very pleased that you enjoyed your stay with us and we hope to welcome you again soon. Tim Howes, General Manager More

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Mercure Exeter Southgate Hotel Also Known As

  • Accor Southgate Exeter
  • Mercure Exeter
Address: Southernhay East, EX1 1QF, England

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Mercure Exeter Southgate Hotel
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