I booked my friend and I into the Holiday Inn Chester South (our first stay, but not last) as we were having a Spa Package treatment the following day. From the time we arrived to the time we left the staff were fabulous. From the receptionists, bar stewards, restaurant managers to the porters, everyone was friendly, smiley and more than...
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When we pulled up to the hotel, we were a bit disheartened with it being more of a motel and right on the exit of the motorway but the minute we walked through the doors all my reservations vanished. We were having one night's stay and a couple of days in Chester for my little girl's birthday, which I had...
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Dear Sara J
Firstly, thank you for taking the time to write a review following your recent stay at Holiday Inn Chester-South. I am delighted that you enjoyed your stay with us, thank you for your very kind words; I will ensure these are shared with my team, I know it will give them great pleasure knowing they made your...
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Very friendly staff. More friendly and welcoming than in most holiday inns. No lift to upper floor which makes it a bit difficult when carrying luggage. Had an executive room which seemed like MILES away - had to walk for ages to get to it. Once there the room was fine. Nice pool, jacuzzi etc. Breakfast was find too. Didn't...
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Dear AngeloMichel
Thank you for taking the time to write a review about your recent visit to at Holiday Inn Chester South. I’m delighted that you enjoyed your stay with us and I have noted your comments regarding the lack of a lift, I am pleased to confirm that following planning permission and a recent survey, works to install a...
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I had a reservation booked in December for a full day spa with treatments and it got cancelled, I was then promised it in January as they couldn't offer me the treatments until then, after waiting to receive a call for over 2 weeks to confirm a date I rang up myself to be told by 'Audrey' she couldn't book...
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Dear R W
I am dissappointed to read of your experience with the Beauty Treatment facility available at Holiday Inn Chester South.
The Beauty Treatment facility is not mangaged by the Holiday Inn, Complete Beauty UK lease the space from the Hotel and manage it as a seperate entity. However having said this, a guests experience should be seemless and...
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no faults here...a great stay, comfy family room. Lovely pool and jacuzzi, tidy and clean rooms and more than anything, the staff were so pleasant. They were all lovely.
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Dear Della2501
Thank you for your kind comments and compliments regarding the team. I am delighted that you enjoyed your stay at Holiday Inn Chester-South and look forward to welcoming you back again soon.
Regards
Darren Cooke
General Manager
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Starting with the positive the reception staff were great! They were welcoming and couldn't do enough for you.
However the rooms were so hot at night (even when we tried to turn air con on) that my children were up complaining. The sofa bed smelt like dirty socks, so whenever they lay down the smell was overpowering!
When we tried...
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Dear Wear4
Thank you for taking the time to write a review about your recent visit to at Holiday Inn Chester South. I’m delighted to hear that our Reception Team were welcoming and helpful and I have noted your comments, which we are addressing. I am aware that some of our sofa beds are past their best and have ordered...
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This hotel doesn't look much from the outside - but don't be put off! When inside the hotel is lovely. Rooms really spacious and good value. We booked in the restaurant for the evening meal and it was excellent. Service was great. A very positive experience all round.
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Dear Cheekygirls94
Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Holiday Inn Chester-South depsite the external impression of the hotel, this is something we are very aware of and have had numerous discussions around the feasability of improving it
We all look forward to welcoming you back again soon.
Kind regards...
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We attended here for a family package weekend for adults during the new year. This included parking, check in, double rooms, breakfast and dinner on both days. The staff delivered excellent service, attention to detail and the food 'good British food'. You need only your gym n swim wear! The staff in all areas of this hotel were fabulous. The...
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Dear F1RNY
Firstly, thank you for taking the time to write a review following your recent stay at Holiday Inn Chester-South. I am delighted that you enjoyed your stay with us, thank you for your kind words; I will ensure these are shared with my team. Once again, thank you and my team and I hope that you return in...
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This hotel is in a perfect location, with easy access to Cheshire oaks, Liverpool and a park and ride to Chester city centre was literately 30 seconds down the road.
We stayed in the executive room and were very impressed with the staff and service. They could not do enough for you.
The rooms were clean and tidy.
We ate...
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Dear jb_jm
Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Holiday Inn Chester-South and look forward to welcoming you back again soon.
Kind Regards
Darren Cooke
General Manager
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Stayed 3 nights over Christmas and found it a very enjoyable experience.
Staff were extremely efficient, especially in the restaurant, and all our requests were actioned, for example we asked for an ironing board and iron and they were in our room very quickly.
Rooms were clean. Beds were comfortable and we had a HD plasma TV.
Food was of...
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Dear Emily M
I am delighted to read that you enjoyed your Christmas Break at Holiday Inn Chester-South. We are committed to running a hotel that guests love and from your kind words it appears we are on the right track. Thank you once again and hope you return soon.
Regards
Darren Cooke
General Manager
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