An excellent hotel with great facilities -
SPA Was fantastic.
Excellent Service from all members of staff
However:
- Needs maintainance, paint carpet etc.
- Bedroom smells stale
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- Hilton International Chester
- Chester Hilton International

An excellent hotel with great facilities -
SPA Was fantastic.
Excellent Service from all members of staff
However:
- Needs maintainance, paint carpet etc.
- Bedroom smells stale
More
I booked to stay here for one Saturday night in January for me and my fiance's 10 yr anniversary. I had read some fab reviews so thought it would be a nice treat. When I checked availabilty it only showed twin rooms instead of double so on my request I added that a double room instead of a twin would...
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Thank you for your kind review and i am glad to read that we made your anniversary stay extra special. We look forward to teh opportunity to welcome you back again in the near future.
Kind regards
Peter Hendry
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I spent two nights here recently for a conference. The fountain that dominates the entrance drive is majestic and the buildings generally are fascinating, evocative and well-designed. Reception staff were really welcoming, and checking in includes a delicious fresh Doubletree cookie...what a lovely touch! Conferencing facilities were excellent and all the staff..especially the splendid concierge Roberto, and David on the...
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Fantastic review from a conference user. Thank you. I will be sure to pass on your comments to Rob and David who i am sure will be delighted, and look forward to welcoming you back in the future and maybe, just maybe the presidential suite!
Kind regards
Peter Hendry
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I wrongly thought there was a DVD in room. We asked if we could borrow one and they kindly sent one up without charge. The room was big enough for 2 people and clean.
The downside was breakfast. Our room info said it was served until 10.30am. We arrived downstairs at 9.45am to be informed breakfast finished at 10am...We joined...
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Thank you for your review.
Without knowing the dates or room you stayed in, i am unable to investigate whether the room type requested should have a DVD in place, as they are not in all of our rooms as standard.
Our breakfast are served until 10am midweek, 10.30 on Saturdays and 11.00am on Sundays and details can be found...
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I booked the doubletree for my girlfriend & i for her birthday,i thought i'd push the boat out & book a suite.
We arrived & were told our room would be 5 minutes,when we entered the room,there were 2 glasses of sparkling wine awating,so we figured out the minimal delay was so the glasses could be poured!
After unpacking &...
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Thank you for your review. Great that everything was managed so effectively and we achieved the WOW factor. Glad you took the opportunity to Dine in Marco's restaurant and that lived up to the expectations. We look forward to seeing you again in the summer.
Kind regards
Peter Hendry
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Stayed here in January 2012 for a family wedding. The hotel was excellent and the staff very efficient and friendly. The breakfast was very good with a variety of hot and cold food. I would recommend the hotel to anyone wanting to spend time in Chester and the surrounding area.
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Thank you for your review. I am glad youe enjoyed the wedding and your stay with us in January. Hopefully you will return on a more leisurely break next time.
Kind regards
Peter Hendry
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We have just returned from a weekend at the Doubletree where we had taken my parents for a xmas present. Upon arrival we were handed a fresh cookie each and given our room "keys" immediately even though we arrived before the 2pm official check in time. My parents being given a room "not too far" from reception as requested on...
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Thank you for your review, i am so pleased you enjoyed your stay with your parents and that both our service and product were excellent. We hope you take this opportunity to revisit in teh near future.
Kind regards
Peter Hendry
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I stayed here in December with my partner & loved it. I booked my son in at weekend for his 21st & they upgraded his room to a suite & gave him a birthday cake. Thay made him feel so welcome & nothing was too much trouble.
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Thank you for your review. I am glad you took the opportunity to book in other family members and reccommend us to them. We look forward to welcomng ypu and your family back again in the future
Kind regards
Peter Hendry
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There were 6 of us staying on a 2 night offer for one of our birthdays. The hotel grounds and the walk up to the hotel reception were pure quality. Reception were helpful and friendly and we were given 3 twin rooms near each other, one of which had a little birthday cake for our friend! Nice touch.
The rooms...
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Thank you for your review following your recent stay. I am glad you took the opportunity to use the facilities and dine in our Brasserie. I have passed your comments onto our Club & Spa Manager for investigation as it appears some of the finer detail and quality touches may have been missing on the first day. I look forward...
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Stayed one night in the Doubletree as a birthday treat from my husband. Room was spacious and well equipped. Staff very welcoming and helpful. We didn't try the Marco Pierre White restaurant having decided to go into Chester for a meal (5 mins by taxi). Had a few drinks and a meal at the Ruan Orchid which was disappointing. (see...
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Fantastic review, Thank you. I am pleased you were able to relax in teh spa and utilise teh facilties we have to offer, and what a shame you didnt take the opportunity to dine in our Marco Pierre White Steakhouse. Great opportunity next time. Look forward to welcoming you back soon.
Kind regards
Peter Hendry
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