I've stayed here at least once before and enjoyed it. I stayed there this week and found it mediocre. Other than the housekeeper who was really good, all the other staff seemed disinterested. At dinner it was hard to get the waitresses attention when I had a problem with desert, so I left instead. Then at checkout there was no... More

My boyfriend and I stayed here for one night as a little get away. On arrival we were both given a warm cookie which we thought was a lovely touch! The room was very nice, a Few little stains here and there but nothing worth making a fuss over! We decided to eat at the marco Pierre white restaurant which... More

Have stayed here before. Returned as staff are helpful, hotel and especially spa are relaxing. Was not disappointed. Room was pleasant but might need a refurb soon, love the vibe in the brasserie. Special thanks to concierge Lee who booked us into a restaurant in town after finding out Marcos was full. It was delicious. And Gary who was friendly... More

Myself and my girlfriend stayed in this hotel for two nights on the 16th and 17th May 2013 and had an excellent stay. The rooms were clean, spacious and the bed was very comfortable. The shower was very powerful and the bathroom area very impressive. Reception staff were very polite and helpful, and the restaurant waiters/waitresses and bar staff were... More

We were able to check in early which was nice, however from there I wished I was staying somewhere else. The room was small despite being twin. The bed were held together with the sheets etc which defeated the point of a twin room. There was a window from bathroom to bedroom so you could not turn a light on... More

Having been given vouchers for the spa and having read mix reviews here I was looking forward to my trip but had mixed views of what to expect. I have visited at least 100+ spas and salons over the years, I have high exceptions, know what I like and expect a excellent level of service for my money. From the... More

My boyfriend and i stayed in the doubletree for my 20th birthday and it was lovely, we only stayed one night and we had no complaints. So for my 21st my boyfriend suggested going back as I loved it so much. We went back on the fourth of feb. At first everything seemed lovely again. I had noticed a few... More

Having been here a couple of years ago for my mums 50th and had a lovely spa day, I decided to take my boyfriend last month for his birthday...we were VERY disappointed I paid around £200 for a couples spa day including a full body massage and lunch and the details around the day were definitely lacking. Firstly we were... More

a must for all you supernatural buffs , the bed started moving in the night tv switching on and off , and could hear someone breathing , even though i was only one in room , apart from this it was a lovely luxurious hotel and worth the money