Stayed for one night, with my sister in a twin room. We wanted a tea/coffee tray in the room & a complimentary one was brought on request, with fresh milk. The room & the hotel is spotless. The staff are friendly & very efficient. Our food & drinks were swiftly brought to us in the brasserie. Our only gripe was... more

Having spent the night of our wedding here, I decided to spring a suprise and take my wife back for our first wedding anniversary. The service was every bit as good as we remember from booking the room, I requested the same room and that is what is what we got, through the way we were eased through check-in and... more

I have stayed in a number of 4 and 5 star hotels around the world, and the Grosvenor impressed me greatly. From the extremely cordial, polite and exceptionally helpful service, assisting with everything from luggage to dinner reservations to making my partner with a tooth infection as comfortable as she could get, the service is among the best I have... more

This is a very old established and very nice 5 star hotel in the heart of Chester. We were invited for an evening's after-wedding party where the bride and groom had spent a lot of money having their wedding ceremony held there, thier wedding dinner for about 150 guests, then the evening "Do" for a further 50 guests plus catering... more

This hotel was a delight to stay in. Reservations, check in, service, restaurant and spa were all of a high quality with helpful and friendly service. There was only one hiccup when our confirmed restaurant booking was put back 30 mins despite having booked in March and this meant we ended up eating quite early! Staff which deserve a particular... more

What a great place to stay,fantastic service ,beautiful building,and a perfect location.Took the option of driving to the front of the Hotel.Upon reaching the centre of Chester ,you are greeted by a Grosvenor employee manning a sentry box and gate,i told him we had a booking ,and he rang ahead to ensure someone was there to take your bags ,and... more

This was a hotel we had on our wish-list for a long time and finally got the opportunity. The excellent service began with the very first 'phone call to make the reservation. The lady on reservations was extremely helpful and displayed a perfect balance of friendliness and efficiency which we were to find repeated by every member of staff during... more

Wonderful hotel, absolutely spotless, staff are a pleasure to be with. We ate in La Brasserie and the food was superb. A 5* hotel which is more than worth a visit I would be surprised if you were disappointed. The experience is wonderful. Unfortunately the Arkle restaurant doesn't open on a Sunday or Monday evening which is a shame, but... more

Stayed here last night the 8th of June, its a well organised customer focussed property, its old and some of the internal architechture is beautiful, really comfortable and there is every service you would expect from a five red star hotel. It's got a wonderful spa, gym is open 24 hours etc etc. The car park is a bit of... more