The hotel was advised by the conference I was attending, so that's why I stayed there. The personnel was OK, helpful but not more than that. Breakfast was included and fine as well. I did not try any of the extra options that you could order. Initially it was not clear that there was an extra menu, so I thought...
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Good afternoon
Thank you for your comments regarding your recent visit. Having only limited details from your review I am unable to answer fully your complaints. However I can clarify that guests booking bed and breakfast are entitled to a full English breakfast as shown on the breakfast menus. If you were unsure of what was included our breakfast supervisor...
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Poor introduction to this hotel, arrived at 12.00 and told to go away as rooms are not ready until 2.00pm. I had driven for 4 hours to arrive in Cambridge in time to watch the Man U v Liverpool game, I asked if they had a tv I could watch the game on and was gobsmacked that in 2012 the...
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Good afternoon
Thank you for taking the time to comment regarding your recent visit to the hotel. Firstly may I extend my sincere apologies for the lack of customer care you encountered at reception upon check in. I have spoken direct to my head receptionist who will speak to her team regarding check in procedure. Although your room may not...
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My wife and i stayed here 15 years ago and remember thinking at the time it could do with a spruce up 15 years on it definitely could.Found the staff actually pretty heldpful but there were quite a few functional problems with the room............hot water coming from cold tap/ no heating in bedroom too hot in the toilet very noisy...
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God morning
Thank you for your review. I was disappointed to read that your expectations were not met by the standards within the hotel. Our new parent company are in discussion with the landlords regarding a full refurbishment of the hotel including structural (windows) and internal decoration. Whilst this is progressing at hotel level I have started a redecoration plan...
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Stayed here one night in January 2012. As described by the other reviewers the hotel is a little bit outdated, but as I understand it the management is trying to renovate the building so they are aware of the problems. However being a listed building is not an excuse for bad windows for example, it is possible to get the...
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Good morning
Thank you for your review. I am delighted to read you enjoyed your stay albeit the hotel is rather tired, and as stated we are addressing the problem. Refurbishment discussions are still taking place which would encompass the strutural issues of windows as well as the aesthetic internally meantime we have started internal redecorations. . I was sorry...
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Very well located impressive building but the interior really did need refurbishing there was a generally shabbiness from a bygone era about it. Furnishing and fittings in the bedrooms were very worn and of 'flat pack' quality although bed reasonably comfortable. Rooms small. Breakfast was waiter/waitress service and the staff had difficulty coping with the number of guests requiring breakfast...
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Good afternoon
Thank you for your comments regarding your visit to the hotel. We are in discussion with the landlords in order to carry out a refurbishment of the property, and I am hoping this will be authorised in the near future.
I was sorry to read you had problems with both breakfast and dinner in the hotel, I am...
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I was forced to stay here on several occasions due to lack of available accomodation in the Cambridge area over the past 2 months.
Hotel is overpriced, dated, dirty, dark and uncomfortable. Hotel is is on a very busy road leading into Cambridge. Old wooden Sash windows do not keep out the noise or the cold. THEY NEED REPLACING. Breakfast...
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Good afternoon
Thank you for your comments regarding your visit tot the hotel. I was sorry to read you did not enjoy your stay, had you have spoken to one of the duty managers at the hotel maybe we could have resolved some of your issues. The hotel is not a modern property and therefore the decoration can give the...
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I have just returned after one night in ths run-down and unfriendly hotel. The radiator in the room did not work and the badly insulated room was freezing. We had to use all the bed covers, wrapped around our necks to keep out the cold. When I drew attention to this in the morning, we did not even receive an...
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I am sorry to read you did not enjoy your stay at the hotel. We are having some remedial works carried out on the heating and hot water systems which clearly affected your bedroom. There is a letter at reception and in each bedroom advising of this and had you contacted reception we could have delived portable heaters to you....
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All rather faded and shabby. Not a good welcome. My work booking agency had sent me here a few weeks earlier and I was given a room accessed from the corner of the car park in the dark. I only found the door with the help of another guest. When I asked for a room within the hotel the receptionist...
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Thank you for your comments regarding your recent visit to the hotel. I was very embarrassed to read about the poor welcome you received and the lack of room directions, I have spoken to my head receptionist to ensure this is rectified.
The hotel is in need of some TLC and our parent company is in discussion with the landlords...
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Not exciting but a respectable effort; staff more helpful than last year, and I had a comfortable stay (hotel was actually a little too warm, but that is quite a welcome thing to find oneself saying in Cambridge in November). Comfortable bed, good bathroom. A decent desk but its lighting was hopeless; don't choose this hotel if you are in...
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Thank you for your comments regarding your recent stay at the hotel. I was pleased to read that you generally enjoyed your visit and have acknowledged service has improved.
I am sorry you felt service was inconsistent, we have employed several new staff some of whom are still training, and I am sure this will settle down once all of...
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Went for a two night weekend away here in November 2011. It was paid for as a gift so we didn't have to pay for the room. Rack rates seem a little expensive, but I don't know if you can get it cheaper through a third party as I didn't have to look.
Was very easy to find, and has...
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Thank you for your kind words, I am delighted to read you enjoyed your stay at the hotel. I look forward to welcoming you back to the Royal Cambridge Hotel in the future
regards
Diane Thompson
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