Dear Sandra B, Thank you for taking you time to leave a feedback as it is the best way to monitor the things in the hotel which need attention .Must admit, that we are a busy hotel due to the location and proximity to the city centre .We welcome all type of guests from business people to stag and hen... More

Dear The _Earthquake, Thank you very much for taking your time to leave your feedback on your stay with us .3 weeks is enough time to learn how the hotel operates .We are very glad you enjoyed your entire stay , liked our breakfast and found the staff was great .Unfortunately ,the noise issue from the roadside is out of... More

Dear Beefeater 2013, Thank you for taking your time to leave such a detailed comment on your stay with us .Our apologies for all the inconvenience you experienced during check-in .Your constructive suggestion about the parking and dealing with groups have been shared with all the team for action.Thank you very much for that . Best regards, Ekaterina Basaeva-Beattie General... More

Dear Ian F, Thank you for the feedback .Your stay proved satisfactory and enjoyable overall .Sorry, you happened to stay on a weekend, when we usually have some stag and hen parties as you correctly mentioned, but during the week we don`t have noise issues . The rooms facing the front have triple glazing but, unfortunately ,we can`t avoid the... More

Dear ianedmunds, Thank you for taking time to leave a comment on your stay with us . We are glad you liked the location , the quiet and comfortable room and the selection of food for breakfast .Our apologies for the smoking room and the problems with wi-fi .Sometimes things can go wrong in any place but we do our... More

Dear Ken Tweed, Thank you for the feedback.It is the best way to monitor the things going wrong .The issue with the shower was passed over to the maintenance team .Parking charges are in line with other hotels in the city centre if not cheaper at £6 for 24 hours .Sorry that not everything was to your satisfaction but nevertheless... More

Dear Micky_pwt, What a lovely review ! Thank you very much for your kind comment .It is a morale booster to receive complimentary reviews and makes us work even harder to make every guest `s stay comfortable and enjoyable. Best regards, Ekaterina Basaeva-Beattie General Hotel Assistant More

Dear Maurice Miner, Your nice review is genuinely appreciated and have been shared with all the team .It is always so rewarding to get such positive feedback , thank you very much .You are most welcome to stay with us again . Best regards, Ekaterina Basaeva-Beattie General Hotel Assistant More

Dear Kelly M, Your stay proved satisfactory and enjoyable and thank you for mentioning our helpful and welcoming staff .Agree that due to the location there is a noise issue in the rooms facing the front therefore there is triple glazing installed .May I have this opportunity to welcome you back any time in the future . On behalf of... More