Thank you for your review of your recent stay at our hotel. I would like to sincerely apologize for the oversight on properly servicing your room. This is, as you say, an isolated incident and I assure you this is not to our normal standard. I am also concerned that you did not enjoy our breakfast. Most of our guests... More

Thank you for your candid comments on your hotel stay. I am sorry that it was less than comfortable for you. We have rooms that face the mountains, which would avoid the skytrain noise if you prefer. While not everyone is bothered by this, some guests are more comfortable on the north side of the hotel. Our heating and cooling... More

Thank you so much for your kind words. I very much appreciate you taking the time to let others know how much you enjoyed your stay. We are excited about the renovations to our breakfast room, and to our fitness centre. Over the next 12 months, we hope to complete renovations to other areas of our hotel, so watch for... More

Thank you for reviewing our hotel. I am very sorry to hear that your stay experience was less than comfortable. I apologize for the noise that came from your fridge that disturbed your sleep. Once alerted, we can respond very quickly to fix these kinds of things, in the hope that it will improve your stay. Our breakfast room is... More

Thank you so much for your kind and thoughtful review. We appreciate hearing that our efforts have been successful in making your stay comfortable. Our staff take pride in their work, and I will make sure they see your comments. As to the accessible guestroom you were given, please be assured that we do have other accessible rooms should the... More

Thanks so much for sharing your experience at our hotel. We have many benefits for travellers staying with us and you seem to have found them all! - Free hot buffet breakfast, free parking, adjacent to the largest shopping mall in BC, and right across from the Skytrain station to downtown. I really appreciate your feedback, and hope to see... More

Thank you for your kind and candid review of our hotel. I will make sure I share your comments with Andy on our front desk. Our staff are all very service oriented, and it is nice to know that one of them has been singled out by an appreciative guest. We do have newer staff that are training, and we... More

Thank you so much for your kind words. It is very much appreciated, and I will be sure to let both Reniel and Brenda know that they made a diference during your stay. It is always a pleasure to hear from guests who enjoyed their stay and found that our hotel met all of their needs. With our location right... More

Thank for taking the time to let others know about our hotel. During your stay in December, our Breakfast Bar area was undergoing some renovations, and while we tried to keep the inconvenience to a minimum, we certainly understand that it might not have been as comfortable as it is now that we have completed our renovations. Our Breakfast Bar... More