As a Plat+ under the Delta Priviledges Program I use this location on from time to time and the staff are great. Good Plat + recognition. Food/Service at the Restaurants are excellent. Building is tired though and needs a reno. Use Valet parking which is easy and $20 per night. This location leaving the Delta Family June 2013 and will... More

Really there are no hotels in Kitchener-Waterloo that would get 5 stars from me, but this is one of the better ones. Everything is clean, beds are very comfortable, staff is friendly. In my experience furniture, beds, and decor are more contemporary and well maintained than the Walper or Waterloo Inn. I did bring my medium-sized dog with me on... More

I stayed at this hotel for a work trip. I picked it based on the location, since it is central and a short taxi ride to most places in Kitchener or Waterloo. I found the staff to be very polite and extremely friendly. They were great in helping with all of my questions and arranging transportation. The breakfast isn`t included,... More

I decided to take my husband overnight for his birthday and go down to Kitchener and to St. Jacobs market. I picked the Delta as I could use my air miles for the room. It is in a great downtown location and convenient to a lot of things. This hotel is a dated and a bit run-down and needs to... More

While the Crabby Joe's across the street is a great place to eat, you can't sleep there. As other reviewers mention, the Delta is a 'tired' hotel. The fitness room and hot tub were quite enjoyable, but the rooms themselves weren't properly cleaned (hair in the bathtub upon arrival) and it's a bit dismal. Both days I stayed there the... More

We decided to take a weekend and go down to Kitchener and St. Jacobs markets. We decided on this Delta as we are Privilege members and wanted to get the extra stay credits. We called and got a very reasonable rate, which included some credits in the lounge and restaurant. At first we had a hard time finding it, but... More

We had a one night stay for our son's birthday. The check-in experience was fine and the staff was coping well with a busy hotel. The rooms are fine but in need of an update. This hotel is losing its Delta affiliation which is somewhat obvious given the new mandate by Delta. The games area was fun for the kids... More

I booked thinking this hotel was a decent property. The rate I paid was indicative of average hotels. I was VERY disappointed upon arrival. Directions to the hotel are poor, and actual signage is terrible. I only found the hotel when I saw the "Botanica" restaurant sign. Check in was fine. Finding my room was exhausting! It was a winding... More

This is a tired property which really needs upgrading. But the staff at the Delta Kitchener-Waterloo, from the front office manager to the reservations office, are kind, efficient, and aim to please. Rooms are in real need of refurbishment, but they are making a real effort with nicer linens, amenities, and an in-room fridge and microwave/coffee maker. Other furniture could... More