We checked in at 3:30 pm and the room was not ready. Very disconcerting as we had to attend a wedding in an hour. It then got worse ie... The elevator was broken and we had to carry our luggage up a flight of stairs. The stairs were dirty and the staff failed to vacuum the back of each step.... More

Stayed here for 1 night on a business trip. Was upgraded from the drive-up lower level rooms to one of the tower rooms. Unfortunately we were next to someone very loud (connecting room door let through a lot of sound) and the road outside wasn't all that quiet. Went to the front desk and was immediately moved to a room... More

Front desk staff were exception helpful and friendly with excellent food and service in the restaurant and bar. Hope to stay there again soon. The breakfast selection suited my dietary restrictions as did my evening meal. Staff were knowledgeable about the food they were serving and able to advise me as to my best selection.

Matt, Naji and the rest of the Holiday Inn team are true professionals! A pleasure to work with and take care of all our corporate and personal needs! I would highly recommend staying at Holiday Inn, when in Kitchener-Waterloo area.

I use Holiday Inns almost exclusively for work and am a Priority Gold Club member. I had booked my reservation for a room with two double beds for a six night stay, six weeks in advance. At reservation time, I asked for early check in, knowing I was travelling a fair distance and needed to be refreshed after arrival in... More

We really felt as if they really enjoyed being there as employees. Warm, caring and attention to detail. The rooms were immaculate and warm. From check in to check out it was outstanding!!!! The beds were very comfortable and even small tasks such as a can of pop were performed with delight, and due to the pop machine being empty,... More

Great location beside 7/8 Hwy, clean comfortable rooms, excellent hospitality (Tues. night meet greet & libation for priority club members). Check in staff was very accomodating and quickly signed me up to the priority club. A little pricey for a business man on the road, but good value for money.

Stayed here for several nights. Was out of the hotel all day and well into the evening, so did not use any of the facilities except for a late room service meal the first night, and one quick swim in the small indoor pool. I had a room at the rear of the hotel, which was a hike when I... More

This hotel has a very nice lobby and restaurant/bar. While the rooms are a bit dated, they are clean. The shower has so much pressure that I wasn't able to face it, and the water temperature varried at times becoming boiling hot. If you like a hard bed, you will like this hotel. The gym and pool are nice.