We thoroughly enjoyed our stay here. The reception staff was excellent. The dining room staff however is on reactive mode not anticipatory. We gave feedback to the management and they reacted promptly and positively. We think that if Marriott hired a kitchen/wait staff consultant to teach the folks in the dining room about serving and service that that would be... More

We stayed three nights at the Renaissance. We'd heard that it was hard to find, but it seemed fairly easy to get to from our point of view. We took SP 2 up and then followed the signs up to the hotel. They have a gate and an attendant on duty. Then you drive up 2 km to the hotel.... More

a beautiful resort that provides a fantastic facility with an amazing view of Tuscany. Very peaceful and invigorating! Rooms, beds, pillows are top class. The view from Veranda restaurant is just breath taking. Overall a great place to enjoy Tuscany in style.

We stayed at the hotel for about a week. The room was in a run-down condition, broken wardrobe doors, broken doors to the shower cabinet, mold in the shower, the toilet flush was running continuously, and the staff had made sure that the heating couldn't be turned on by removing the radiator thermostat, even though temperatures dropped below 40°F (which... More

Fab holiday in serene spectacular middle of nowhere Tuscanny; views were like moviesets, service (except for the buffet breakfast) flawless, and we cannot wait to return. Snow capped mountains, crisp air and lovely quaint villages dot the landscape.

staff superb friendly rooms small but clean spa: swimming pool indoor, ok sauna is fine turkish bath is fine food in restaurant small card, but excellent quality breakfast, amazing location itself: beautiful valley near barga, 45 minutes drive from lucca. take care when driving up there... some locals are good drivers, some are risking their and your lives and some... More

Positive: New modern rooms, improved customer service, same beautiful valley. I appreciate this place more because I stayed here prior to renovation in the old rooms. The difference is like night and day. Congratulations to the staff and Marriott on a job well done. Neutral: Still not very easy to get to. Requires a car or taxi from train station.... More

We stayed at Il Ciocco for nine days. My husband and I went for a Gordon Conference and enjoyed the region for an extra couple of days. We visited medieval villages like Barga and Castelnuovo Garfagnana and a small winery. The food during the meeting was average. However the restaurant La Salette was excellent and breakfast buffet was very good.... More

Beautiful location in a quiet, tourist-reduced Tuscany. The staff are superb and seem genuinely pleased when they can be of help. The spa is excellent. Surprisingly, breakfast was the only thing not in keeping with the overall standard - it was perfectly acceptable but lacking in variety and imagination. As I said, 'acceptable'. Lunch and dinner were good in-house, and... More