I've broken this down into highlights and lowlights; the latter doesn't necessary mean bad. It may be just personal taste. The mishaps, things that didn't go go quiet right! Highlights: the service, quality of the accommodation and food were first class. Especially the staff in RedLevel. The guys in particular were so responsive and helpful. Breakfast was excellent, we went... More

Just returned from an amazing stay at Red Level at Gran Melia Palacio De Isora. I must say that having troubled all over the world, staying at many 5 star hotels, I find very few to beat this amazing adult only part of the hotel. As it was our first time in Tenerife I wanted to make full use of... More

This was booked based on a stay we had had at a previous Melia hotel in the red level. The Red Level is the premium service offered in the hotel and is in a separate part with adults only access. The service was, in general, very good and attentive. The pool area is quiet and relaxing with a good size... More

Upon arrival you feel totally overwhelmed by service - there is a "reception area manager" who wants to small talk to you, someone offering you welcome drinks (which you´ll later find on your bill - although you won´t get a chance to drink them as the overservicing will have removed the glasses before you even touched them), a receptionist who... More

Aesthetically very pleasing and has beautiful decor ... However the red costumes can not conceal inadequacy of the level of service and qualityof the food Club sandwich was like rubber ..the whirlpool bath isn't properly cleaned ... But ...rooms are lovely and comfortable but a bit dark and the sunbathing areas are very relaxing. I can also see the appeal... More

If you are after a holyday where you can have a peacefull time with your partner,need a break from your daily routine,a good package holyday and most importantly a place where you can be treated like king/queen and be pampered then this is a place for you to be! The hotel has a beautiful ambience specially the Red level zone... More

My wife and I stayed at the Gran Melia in Tenerife recently. While I would say this is an excellent hotel and would recommend it on its own merits, it is somewhat isolated. There are two small towns next to it but they are both scarce of restaurants etc. The hotel offers a couple of types of upgrades, which I... More

1). My boyfriend and I stayed at the Red Level hotel Feb 2013 for three nights and the first issue we had was with checking in after a four hour flight from Liverpool and a 45 minute drive from Tenerife south airport. The receptionist first asked for bank details from us after we explained that we already booked online and... More

General: If you are looking for a luxurious and peaceful sunshine break, then look no further than the Red Level. We spent a week here in late February and would recommend it unreservedly. The hotel is just outside the small town of Alcala and a million miles away from the likes of Playa de las Americas or Los Cristianos. The... More