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Comfort Hotel Reading West

2.0 of 5
Bath Road, Padworth RG7 5HT, England
Hotel amenities
Comfort Hotel Reading West
Ranked #2 of 2 hotels in Padworth
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60 reviews from our community

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Date Rating
Reading, United Kingdom
1 review
5 of 5 stars Reviewed 20 May 2013 NEW

Hi there We went to the Out of Town event two months ago and had a very friendly reception, everyone welcomed us and made sure we were fine, the hotel was very clean and we had a meal at the event which was superb. The whole experience was fabulous and we are planning to go for my birthday next month... More

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Ayr, Scotland, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 19 May 2013 NEW

We stayed here for two nights, the staff were extremely welcoming and couldn't have done enough for us. The room although basic, was clean and warm. There was everything we needed for the short stay. The food was nice, large portions. The drinks from the bar were a touch expensive however I suppose given the rooms were a decent price... More

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Dereham, Norfolk
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 9 May 2013

Started badly when I rang to book, I was called 'mate', 'fella', 'pal' and 'sir' during the call. The guy on reception obviously had a day off when they did the receptionist training. I'm no prude and don't expect airs and graces but this treatment can't be right ? I felt I was well overcharged at £55 for a small... More

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SKC H, Operations Director - SKC Hotels at Comfort Hotel Reading West, responded to this review
12 May 2013

Hello Ronnie48, firstly, we are very sorry you did not enjoy your stay with us. There are things you highlight that we have today actioned and implemented into short term training projects. This will not happen again and we are happy to apologise when we make a mistake. The issue you raise concerning rate is also being looked into, although... More

Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 24 March 2013

Stayed here for a night whilst working in the area, the rooms are nice but in need of a little tlc and the corridors could do with a lick of paint, on the plus side the staff are very friendly and the food in the bar/restaurant was a little expensive but very nice.also stayed for breakfast which was good too.

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SKC H, Operations Director @ SKC Group at Comfort Hotel Reading West, responded to this review
8 April 2013

Hello Copey9746, Thank you for writing about your stay with us. Your comments have been discussed with the team at the hotel and they are really appreciated. Customer feedback is important and certainly one of the ways we learn. We do have a great team here - we'll do our best to get the corridors up to the same level!... More

Wolverhampton, United Kingdom
1 review
4 of 5 stars Reviewed 15 March 2013

I have often stayed at this hotel when visiting family. I find the whole place very welcoming and friendly. The staff are great and always greet you with a smile before offering to help you with anything you may need. It is always tidy and clean and having stayed in many of the rooms I can say there isn't really... More

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SKC H, Operations Director @ SKC Group at Comfort Hotel Reading West, responded to this review
15 March 2013

Hi JohnMagee25 - thank you very much for your comments. We are only a small hotel BUT we have a big desire to make our guests feel comfortable and at ease whilst they are away from home. We welcome people coming to the area on business, people staying over from attending many of the local wedding venues in the area... More

Munich, Germany
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 12 March 2013

Had to stay at this terrible place due to work and there was no choice !!!! Staff are quite rude and irresponsible , Hotel Manager Kim is a good example of an non-qualified Hotel Manager ; Rude & impolite , i found bugs in my bed and asked them to change my room , they didn't and said nothing cant... More

Was this review helpful? Yes 1
SKC H, Operations Director @ SKC Group at Comfort Hotel Reading West, responded to this review
15 March 2013

Sadly there seem to be many, many inaccuracies contained within this review. Firstly this guest stayed with us in February 2013 and not August 2012. Our General Manager never spoke to this gentleman at any time during his stay with us so we do not understand how she could have been so rude or unprofessional towards him. He was indeed... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 28 February 2013

This is the first time I have stayed at the Comfort Hotel and the last. Even for a budget hotel it is not worth the money. 1. The TV in my room made a high pitched whistling noise whenever it was on. 2. There was no hot water in the evening and in the morning when it was hot the... More

Was this review helpful? Yes 1
SKC H, Operations Director @ SKC Group at Comfort Hotel Reading West, responded to this review
15 March 2013

Hello Craig D, We are genuinely concerned to read your comments. At the time of writing we have already begun to make our investigations into this review. Naturally, we want to offer our apologies to you for not enjoying your stay with us. Each point you raise will be thoroughly looked into as we would prefer our guests to have... More

1 review
5 of 5 stars Reviewed 25 February 2013 via mobile

Stayed here due to work. Could not be more happier with the staff or cleanliness of the hotel. Food was good quality and and the var and restaurant area was cosy! A good night's sleep with not too far to travel to work the next day. I would be more than happy to stay here again!

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Northampton, United Kingdom
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 20 February 2013 via mobile

My colleague and I were an hour early to an appointment so because I had stayed here before we popped in for coffee. Customer service just the same - friendly and helpful. Love this hotel and will definitely come and stay again. Nice coffee!

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SKC H, Director of Sales at Comfort Hotel Reading West, responded to this review
21 February 2013

Thanks so much for taking the time to write such a great review. First of all, I must agree with you about the coffee. The one thing I have to do before anything else when I visit Kim and the team is have a cup (or two). We try to make our hotel a comfortable home from home when people... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 30 January 2013 via mobile

Stayed here for a few nights the rooms are good could do with the heating looking at. The front of house manager and general manger really let the place down poor customer service. If you are lucky enough to stay when the blonde lady is on reception she as fantastic costumer service skills

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SKC H, Operations Director @ SKC Group at Comfort Hotel Reading West, responded to this review
12 February 2013

It is unfortunate that Tripadvisor was unable to assist us with this review after requests for support from them. We reported our observations through the normal channels but received no response. Sadly, we have to consider the comments made here as an inaccurate reflection of our hotel. Readers of this review should be aware of the fact that on the... More

 
 
Comfort Hotel Reading West
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Additional Information about Comfort Hotel Reading West

Also Known As:
Comfort Inn Reading
Reading Comfort Inn
Address: Bath Road, Padworth RG7 5HT, England
Region: United Kingdom > England > South East England > Berkshire > Padworth
Amenities:
Free Parking Restaurant
Hotel Style:
Ranked #2 of 2 hotels in Padworth
Price Range:
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
Just of the M4 Junction 12 the refurbished Comfort Hotel Reading West makes an ideal base for Reading, Newbury, Aldermaston & Ascot races. Each hotel room is comfortable with an en-suite with all mod cons including television with satellite channels and internet access. The bar is an ideal meeting place before a reservation in the Willows Restaurant, which offers an informal atmosphere while serving the best in traditional English cuisine. FREE Wi-Fi is available in the public areas. ... more   less 
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Comfort Hotel Reading West
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