We were on a family vacation and stayed here for 2 days. Overall experience was Poor. Below are some of the points on which I rate all my hotel experiences; 1. Location - OK, on Shimla Highway. 2. Rooms/ Cleanliness - Average but needs improvement (Cleanliness is important) 3. Food - Poor (2nd day avoided having dinner in this hotel... More

We had a company sponsored residential training program at Hotel Shagun and the experience was extremely good. The rooms are very tastefully decorated and staff is very courteous. Comfortable place to put up. The staff provided full cooperation in organizing various events for the team and made the experience very fulfilling.

The hotel is newly renewated and has got all modern facilities of a good hotel.we were provided with hot electric kettel and tea maker in our room.the food at their restaurant was excellent and the service was very good..

Most Tragedians & Horrible Experience of my life. Life's biggest mistake I choose this hotel. On wrong commitment Misbehavior & Fight with by Manager /Owner with me and Physically Attacked on me. Committed for super deluxe room but when we reached they gave general (third class) room & charged super deluxe room with extra bed. I suggest that no one... More

This hotel is looks beautiful but they don't bother about customer service. They don't give tea before 7 o clock in the morning. Once they serve the tea in your they ask for money,they think that customer will run away and will not make payment, whereas even in small hotels they ask payment when customers checkout from the hotels. If... More

As we checked in very late but even the service is very good. only the thing we observed it very cold day but the Heater provision was not made by the management. Complementry food was very good. Primises was very good and well managed.

We booked this Hotel through Travellers Inn ,Mumbai.On reaching we found Hotel room was no clean Lizard was in both the rooms we checked in.We requested housekeeping to clean the room but in vein.At 3.30 one room Air conditioner started making loud noise.We called housekeeping but attitude was verybad.Finally they repaired a/c at 5.30 .We colud not sleep.After breakfast we... More

We went there through Kesari Packged Tour group. We have not booked that hotel, but booking was done by Kesari. But, It was quite, decent hotel. When we arrived there, our group got warm welcome by hotel management. After that we got nice food prepared by Hotel (Normally Kesari provides food prepared by there cooks, but that day food very... More