It would be easy to criticize Universel - its design is so 1960, looking more like a drive-in motel so common along America's interstates. It's too far away - sure, it's along Chemin St. Foy, which leads all the way directly to the Quebec city center but you couldn't possibly walk it, even in an hour. So you're forced to... More

We stayed at this Hotel in March 2013. The price at $116 for 2 queens was very reasonable. Very clean, spacious and well- maintained. Fluffy white towels and nice toiletries in the bathroom as well. The pool and sauna area is a great place to relax and the restaurant in the hotel serves excellent meals. We would definitely stay again!

This hotel is having an identity crisis. Parts of it were very well-maintained and modern, but other parts were less so. The lobby and atrium are as well-maintained as the website shows, but the overall hotel was not. My bathroom had clearly been recently renovated and I had a flat-screen TV, but the paint on the back of the room... More

Quite a shabby unkept place. First time I've ever posted pictures because it is disrespectful to keep a place like that for tourists. Owner has no respect, or no money. Very close to a university, the whole neighbourhood felt run down. Had to drive far out to find great food. A woman just before I checked asked for a refund,... More

First impression was not great. Neon sign had the"H" burned out, paint on the sign on the wall was peeling off. Seemed like a hotel in need of some upkeep. We were given a room that didn't match our reservation. We had reserved a king room with pull out couch. Received a room with two queen beds. Getting to the... More

At first glance, the Universel looks like an out-dated hotel/motel from the 50's. However, it has been up-graded inside, and while the paint is a little chipped and the doors scuffed, the rooms are comfortable. Beds are new and bathrooms up-dated recently. The pool area was better than I expected, with a hot tub and a couple of saunas in... More

I came to the Hôtel Universel 3 times before and was satisfied with the service received, although I though the last time it was a bit of a run down. This time, I got a room where the keys weren't working. I had to go down to the reception twice with all my luggage to change the key. The woman... More

Stayed at this hotel twice in the past 6 months and will return soon. It's a great location, rooms are very confortable and we love the pool/spa area, kids loved playing in the cold water spa. we also enjoyed the restaurant that can be accessed from the hotel , makes it very interesting when it's a blizzard outside.

It is kitschy and poorly located (except if you are visiting Laval). Love the coloured light 70s piece in the front lobby. Rooms are more of a Motel type feel. Kids toys were lost in the shag carpet in our room. The price is low. For a single night in Quebec City where you will not be spending much time... More