The service at this hotel was above expectations. We had several issues with minor things missing, towels, coffee. One quick call and issue resolved in less then 5 minutes. Beds are great. Always hot water. The location is good for accessing everything downtown accept public transit. Although a 5 minute walk is not much to complain about. The pool has... More

Stayed three nights here while attending a conference. This hotel is in a good location and the room was a good size and nicely appointed. However my main gripe was how dark the room was. The window was tucked away in the corner of the room and did not adequately illuminate the room. Worse still, and inexplicably there was no... More

I needed a hotel room for one night, for an overnight shopping trip to Montreal in April 2013. I booked this hotel through Hotwire, name unseen, and was very happy to get it. I’ve stayed here one time before, three years ago. It is a lovely hotel, high quality décor and good service. Beds are very comfy and have quality... More

Service at reception was extremely slow both checking in and out, so slow when checking out I grew concerned that we would miss our flight. As I walked away from the counter I noticed that I was significantly overcharged for my stay and although the staff was apologetic, they were much to slow to reach a resolution on how to... More

I was there with a group of 12 friends for my brother's bachelor weekend. We had 3 rooms on the 19th floor. Check in was quick, staff was great and the place was rather nice and comfortable. 3 elevators to get to my car was a little pain, but if thats the only drawback then so be it. A couple... More

Intercontinental in Montreal is at the start of the Old Town with stone cobble stone street. But make a left and your in modern Montreal with stores, plus the heart of Montreal. If you want a fast trip to Europe, then head to Canada, especially the great city of Montreal speaks French. Hotel is clean and rooms very large. Try... More

Horrible customer service at this hotel and the rooms are definitely not worth the price. I called ahead and reserved a crib for our room however there was no record of us having asked for one at check in, even though I had called twice to confirm. Both times I called, I spoke to very rude and cold employees. Our... More

Room was clean, spacious, and nice. Stayed there for business - great location, walking distance to downtown, and to old montreal. wi-fi in the room. Didn't have time for it, but looked like a nice fitness center as well.

Service at reception extremely slow and in 4 occasions in less then two days. Only one or two attendant at counter who just happen to answer phone while you wait. Ask for a Montreal guide at reception for restaurants, after more then 10 min. Because we where having a cocktail trying to decide what restaurant to choose. Handed a 2009/2010... More