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The Sutton Place Hotel

4.0 of 5
955 Bay Street, Toronto, Ontario M5S 2A2, Canada
Hotel amenities
Ranked #59 of 119 hotels in Toronto
3.5 of 5 stars 350 Reviews
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350 reviews from our community

What travellers say about this hotel
  • Very nice(5)
  • Front desk staff(4)
  • Good location(4)
  • Friendly and helpful(4)
  • Subways stations(3)
  • Would not recommend(3)
Traveller rating
    72
    113
    76
    56
    33
Only show reviews for Family (38) | Couples (104) | Business (81)
Date Rating
cmanthomas
Toronto, Canada
Reviewer
3 reviews
1 helpful vote
3 of 5 stars Reviewed 9 February 2012 NEW

Apartment suite rentals are run down and cheap. Stick with the regular rooms--difference is night and day! More

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doucetja
Halifax, Canada
Senior Reviewer
9 reviews
5 helpful votes
4 of 5 stars Reviewed 9 February 2012 NEW

We were in Toronto for medical appointments at the Toronto General and wanted a hotel in close vicinity to the hospital, with some ameneties, specifically a kitchen. We settled on the Sutton Place, despite some reviews indicating that it was dated, and otherwise negative in nature. We booked a 1-bedroom apartment through Apartments on Bay. The room itself is quite... More

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bbanks945
Washington DC, District of Columbia
Senior Contributor
29 reviews
8 helpful votes
3 of 5 stars Reviewed 8 February 2012 NEW

The Sutton Place was a swish location forty years ago. Today, it's an aging beauty - well maintained but in need of a serious makeover. It was upstaged by the Four Seasons and the Park Hyatt on Bloor, and now the Windsor Arms. For mid-range accommodation, it competes against the monstrous Delta Chelsea a bit to the south. This is... More

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LDV15
Toronto
Senior Contributor
25 reviews
19 helpful votes
3 of 5 stars Reviewed 6 February 2012 NEW

Booked Sutton hotel via priceline or hotwire, I don't remember but I do remember it was a good rice for that weekend as a lot of the hotels were 150+ for that night. We got a corner suite (living area separated by a closed door to the bedroom) The washroom was mediocre--nothing special. The bed was quite comfortable and the... More

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Laurenkarl
Hoboken, New Jersey
Contributor
19 reviews
6 helpful votes
3 of 5 stars Reviewed 3 February 2012

Check in and check out is efficient and rooms are clean, can't say much more about this hotel. Rooms are outdated, no WiFi access and dark. There is a small light in the bathroom but when you close the shower curtain you are in shadows. It was snowing the night I was there and cold..I could not get any heat... More

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Christopher Ashby, Director of Sales at The Sutton Place Hotel, responded to this review
6 February 2012

I am sorry to read that you had issues with the heating, glad we corrected it but non the less the distrubance of finding it not working must have been disappointing. We do check the heating and A/C when cleaning the room but some times things go wrong and we need your help to know about them. As to the... More

lynnhoops
Vancouver, Canada
Senior Reviewer
9 reviews
4 helpful votes
2 of 5 stars Reviewed 31 January 2012
3
people found this review helpful

My partner and I recently returned from a 6 day/5 night belated Christmas visit to Toronto. We had a lovely time visiting friends & family, sightseeing, shopping, and dining out. However, the trip was soured in great part by our stay at the Sutton Place Hotel, which was terrible.. We booked through Hotwire.ca and got a good price for a... More

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Robin M
Ottawa, Canada
1 review
5 of 5 stars Reviewed 28 January 2012

Stayed overnight while in Toronto for a job interview. Check-in and out was quick and easy. Staff were friendly and welcoming. The hotel was clean, gorgeous and the guest room was really nice. French-style ambiance which I love. Definitely had that high class feel for an amazing price (got the winter sale). Ordered room service for breakfast for the first... More

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Christopher Ashby, Director of Sales at The Sutton Place Hotel, responded to this review
30 January 2012

Thank you for your comments and we look forward to seeing you again soon. More

LucaEmma
Buffalo, New York
Senior Reviewer
7 reviews
6 helpful votes
4 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

The rooms at Sutton Place have been recently renovated. Ours was fresh, clean, and very spacious. Nothing extraordinary, but nice robes and bath products. We stayed in January, so we probably enjoyed a low-season rate, and the best shopping and dining was within easy walking distance. More

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Christopher Ashby, Director of Sales at The Sutton Place Hotel, responded to this review
30 January 2012

Thank you for your comments - the location is wonderful, one block from the TTC-Subway line, ten minute walk to ROM and any location in Yorkville (or less if you walk fast) and there are few spots in the downtown that are more than a $10 taxi away. We hope you come again soon. More

jmw245
New York
Senior Contributor
28 reviews
56 helpful votes
4 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

I stayed at this hotel for a conference and it reminded of Park Plaza hotel of Boston, though far better in upkeep. Still it reflected a bygone era of brilliance. The room was huge but the bathroom needs updating. If you request, the bath robe delivered is of superb quality. One night I ordered room service, the young green and... More

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Satella
Toronto, Canada
Senior Reviewer
9 reviews
4 helpful votes
2 of 5 stars Reviewed 16 January 2012

Got this hotel thru Priceline, so i couldn't cancel although it was a good deal it wasn't a great stay. This hotel is not a 4 Star hotel at all!! It may look 4 Star on the outside and inside but the service is more like 1*. Seriously the staff who work here treated me like i was in a... More

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The Sutton Place Hotel Also Known As

  • Sutton Place Hotel Toronto
  • Toronto Sutton Place Hotel
Address: 955 Bay Street, Toronto, Ontario M5S 2A2, Canada

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The Sutton Place Hotel
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