I booked a room at the Royal York hotel in Toronto as a dramatic finish to a wonderful vacation. At first I was excited by the lavish and elegant lobby. To my disappointment however, nothing else lived up to my expectations.
The room we were shown to was tiny. The wallpaper in the room was water damaged and peeling in...
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While we are very disappointed to learn of the unacceptable condition of your guestroom, we appreciate your bringing this to our attention via trip advisor. Your experience was in no way indicative of the level of quality we are accusomted to offering and we sincerely apologize. We have contacted you privaltey to offer a more personal apology and obtain your...
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This grand old lady is well worth a stay or even visit if your in Toronto. I have now stayed twice and the service and quality has been of a high standard each time. Rooms and bed linens clean and tidy. The hotel is directly opposite Union Station - handy if you arrive by train, and the airport shuttle bus...
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We appreciate your feedback and are thrilled to learn that you have always enjoyed a high standard of quality and service when staying at our hotel. We hope to welcome you again soon for another chic, historic experience.
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Beautiful architecture and right down town Toronto!
Very helpful and friendly staff!
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I love old hotels with lots of history, and this one did not disappoint in that regard. Rugs in the common areas were plush, lots of brass and/or gilded materials, big heavy wooden doors, etc. The guest rooms did not have quite the same feel - they seemed more dated than stately. Service at the front desk was impeccably polite...
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Thank you for your reveiw, we are happy to know that your stay was enjoyable overall and that our history added to your experience. We can appreciate the need for updated decor in some of our guestrooms and are discussing renovation plans with our owners.
We are also sorry for the inconvenience caused by our annual health club closure but...
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The Fairmont Royal York is a grand hotel.
Given the cost, it's not the kind of hotel we usually choose. But sometime you just have to pamper yourself. And we did, but only for one night.
Three of us arrived by train at Union Station and walked across the street to the Royal York. Quick and easy. We were impressed...
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It is wonderful to hear that you enjoyed your stay and that our colleagues went above and beyond throughout your visit. We look forward to welcoming you again in the future. To add value to your next experience, remember to join Fairmont President's Club and check out the packages page of our website for information on special promotional rates.
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We stayed at this hotel in Toronto so we could attend a concert at the Sound Academy.
Overall, it was a very nice hotel. A very fancy lobby, that presented an upscale attitude. Check-in went smoothly, and the man who helped us (his name escapes me), was also very friendly.
Our room was again very nice and simple. Nothing above...
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Thank you for your review. We are thrilled to learn that your visit began with a warm welcome and was enjoyable overall. We are sorry about the vantage point from your guestroom and hope that you will choose to stay with us again--to ensure a better view, remember to request a south facing room.
We also apologize for the construction...
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This hotel does seem to be the centre of Toronto, with all the shuttles, walkways and main business areas of Toronto right there. I'm not sure how I feel about the slightly dated look and feel of the place, I guess it has some historical value, but it seems a bit tired from some angles. I was dissapointed how many...
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Thanks for your feedback. We are happy to know that you found our location convenient and hope that we will have an opportunity to welcome you again in the future. Members of our loyalty program, Fairmont President's Club (FPC), receive complimentary internet access. Enrolment is free and offers additional value added benefits so remember to join in advance of your...
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We loved our room, it was clean and spacious. The dinning I felt could have been better, not that much variety, mostly pub style, and very expensive for what you got.
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An upgrade to an enormous suite, fresh fruit and workout clothes waiting for me, 5pm check out, free shuttle to city airport. Very Royal indeed!
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Thank you for reviewing your stay. We are thrilled to know that we lived up to our name and hope that you will return soon for the royal treatment!
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We flew into Billy Bishop downtown airport, which had a free shuttle directly to the Royal York. Very convenient. The hotel is historic, grand and lots of options for food,drink, etc. Pricey hotel for small rooms if you don't have a deal of some kind, though. (We did).
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