We stayed in a 2 dbl bed w/ kitchenette room for 3 nights. We are a family of 5 with 3 children 3mos to 4yrs. The service was great and the room was very large with an additional pull out couch. We visited during the busy winterlude festival. We go to Ottawa a couple times of year to visit family... More

The room was fine, the service was OK, but the only good thing about the location is the proximity of the Rideau Canal Skating rink. THe Hotel is less then 10 minutes (walk) away from the Canal. But the street on which it is located, is less than desirable. The building itself, looks like an older appartment building that was... More

My wife and I stayed at this hotel on Feb 3 2012. The room was very nice and we were fortunate to be on the 16th floor. We had a great view of the fireworks for the opening of Winterlude. However, we were very dissapointed in the mediocre quality of the beds and pillows. I've slept in more comfortable beds... More

I send this letter to the hotel director i never get new after a week... Last year I hosted at your hotel after my participation in a marathon of Ottawa. Before leaving your hotel I received an offer for reservation before leaving to book for this year has a special price. So I call to your hotel to reconfirm my... More

Stayed here for work, as it is a good location and central to down town Ottawa. Very basic rooms, although clean, required several repairs. Phone not working, wall paper falling off wall, and grout missing between the bathroom tiles. Front reception staff were all very polite and accommodating. Breakfast was of very poor quality, and limited, although the breakfast was... More

Stayed here one night for a business meeting in January. I was upgraded to a suite, which was a nice plus. The room seemed like it could use some refurbishing though. Staff was decent, although not particularly outstanding. Facilities were decent. Food was fine, although relatively boring. In all, a decent place to stay. Just don't expect any frills or... More

I booked a room through my travel agent and travelled all day to get to this Hotel. When I arrived at 6:20pm I was notified that my room was given away at 6pm because my room was not guaranteed by a credit card (a mistake by my travel agent). There was a note on my file that my flight was... More

I stayed at the Holiday Inn and Suites in Ottawa for two days in Nov 2011. The hotel is ok but very expensive for what it is. The staff is very good and helpful. My room was very dark, the lighting made it hard to work and felt gloomy. The bed and pillows were not good at all compared to... More

You know, only a few years ago, I would have given this hotel 4 stars. Then, every other Holiday Inn in North America (it seems) realized that it was time to upgrade, renovate, hire a designer from Ikea, and make thier rooms cool. Or, switch brands, like Indigo, and take that route to cool-dom. Not so this place. There is... More