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All 13 Niagara-on-the-Lake hotels

Hilton Garden Inn Niagara-on-the-Lake

3.0 of 5
500 York Road, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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Hilton Garden Inn Niagara-on-the-Lake
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Most recent review
4 of 5 stars Reviewed 15 June 2013
cct223 New Brunswick
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314 reviews from our community

Traveller rating
    124
    135
    37
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    5
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Families
65
 
Couples
157
 
Solo
15
 
Business
38
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
New Brunswick
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 15 June 2013 NEW

Great location. It was outside of Niagara on the Lake, but that is to be expected, reasonable price, but the key would not work every day, even when kept away from every magnetic strip available, which was annoying

Review collected in partnership with Hilton Garden Inn

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Toronto
1 review
5 of 5 stars Reviewed 14 June 2013 NEW

I arrived at the Hilton on Thursday early afternoon. Even though check in wasn't until 3pm they were able to give us 2 rooms right away. The next morning we had buffet breakfast. The chef working the made to order station was phenomenal. Very entertaining and helpful! Made us anything we wanted. They found out my boyfriend's mother was celebrating... More

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FrankVismeg, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review
15 June 2013

Dear Katherine and family, First of all let me take this opportunity to thank you for giving us a Five Star rating and for sharing your experience with us. We are happy to hear that you and your family find our location in the Glorious Niagara Region comfortable and enjoyable for your needs. Also, our accommodation – The remarkable Garden... More

Lethbridge, Canada
Senior Contributor
22 reviews 22 reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 12 June 2013

This proved to be a very comfortable place to stop after a long day. The Inn is very conveniently located a short distance from the QEW just before the highway splits for those going to Lewiston, New York and those headed to Niagara and Buffalo, New York. It is also convenient for those going to the many wineries between St.... More

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See 2 more reviews by 1941CC for Niagara-on-the-Lake
FrankVismeg, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review
14 June 2013

Dear Hilton Garden Inn Guest, Thank you for your time and courtesy to write a review on your recent stay at the Hilton Garden Inn and to giving us high rating for our facilities and ideal location in the Niagara’s Glorious Wine Region.. We take a great pride in our professional staff and their services in the Great North American... More

A TripAdvisor Member
5 of 5 stars Reviewed 12 June 2013

First time at a Hilton and was very pleased. All around very friendly staff and very clean. Breakfast was great and there was always someone there to help with any questions or concerns. Will be back!!

Review collected in partnership with Hilton Garden Inn

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FrankVismeg, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review
14 June 2013

Dear TripAdvisor Member. Thank you for write a review on your recent visit to the Hilton Garden Inn and giving us a Five Star rating for professional staff and services in the Great North American Grill. Our entire team are looking forward to welcome you back. With kind regards and Skål: Frank Vismeg More

NEWARK
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 10 June 2013

In general the hotel staff was very efficient. The rooms were clean and well furnished. However the restaurant was lacking. Service was poor. Long wait times with no customers. There was no one to explain the breakfast procedure to us and we were left waiting. They never returned to refill coffee.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 4
FrankVismeg, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review
14 June 2013

Dear TripAdvisor member, Thank you for your selecting the Hilton Garden Inn, Niagara-on-the-Lake and feedback regarding your experience with our hotel. First, please accept my sincere apologies for the lack of service in our restaurant. Your comments have been shared with the managers and they have had conversations with our staff about disaffection. As you can see majority of our... More

Caledon, Canada
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 9 June 2013

We come to Niagara-on-the-Lake at least once a year. This is our first time staying at this Hilton. We liked the location, out of the downtown but close enough to get there. Lots of fast food restaurants a walk away, but I must say the restaurant on the premises was great. The food was so good and the service was... More

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See 8 more reviews by Paula M for Niagara-on-the-Lake
FrankVismeg, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review
10 June 2013

Dear Paula the NEW Hilton Garden Inn Guests, Thank you for taking the time to share with us your experiences and to write and award us with a Five Star rating for our ideal location in midst of the Niagara Wine Region, accommodation with the Sweet Dreams Bed Experience and the remarkable Garden Sleep System adjustable beds. Also, we are... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 8 June 2013 via mobile

This HGI is convenient hotel for touring wineries. Staff was great. I was surprised by the wear and tear our room had on it. Not dirty just a little worn. Service in the breakfast area was slow and disorganized (however the hotel was booked for a wedding.) The staff had trouble keeping the food stocked in the breakfast area.

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FrankVismeg, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review
10 June 2013

Hello Brian, Thank you for your review and Four Star rating for our for our location in the Niagara’s Glorious Wine Region. Please let me take this opportunity to apologize to you for restaurant service the time you were there. Majority our guest do enjoy the Great American Grill including wide selections on our buffet breakfast including fresh to-order cooked... More

St. Louis, Mo., United States
1 review
5 of 5 stars Reviewed 8 June 2013

We have been coming to Niagara on the Lake for 6 years and have until last year stayed in B & B's. Last year began our first stay with you. It is a lovely, quiet setting away from the traffic and hubbub of the town, but easily accessible to the town by car to the restaurants ( Old Stone Winery... More

Review collected in partnership with Hilton Garden Inn

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FrankVismeg, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review
10 June 2013

Hello Hugh, Thank you for your review and Five Star rating for our excellent service and for our location in the Niagara’s Glorious Wine Region. We are happy to hear that you have enjoyed our accommodation and many of our amenities, which we provide to our guests. We take pride in our services and it is always nice to hear... More

Flesherton, Canada
1 review
5 of 5 stars Reviewed 8 June 2013

This hotel has GREAT EVERYTHING! The service is superb, food is awesome, rooms are affordable, clean and comfy. The hotel's attention to all the small details to make your stay better is what will make me go back. Not to mention the great location!! A definite good choice!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
FrankVismeg, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review
10 June 2013

Dear Debbie and TripAdvisor member, Thank you for your review and Five Star rating for our excellent service and for our location in the Niagara’s Glorious Wine Region. We are happy to hear that you have enjoyed our accommodation and amenities which we provide to our guests. We take pride in our services and it is always nice to hear... More

Royal oak, MI
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 June 2013

Niagara on the Lake facility is the fourth Garden Inn my wife and I have stayed in and we have always had good experiences with them. This Garden Inn sits right off the QEW expressway and is not in the quaint town of Niagara on the Lake but the drive there is short and accessible and takes you through the... More

Was this review helpful? Yes 1
FrankVismeg, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review
7 June 2013

Dear Kathy and Dan, First of all let me take this opportunity to thank you for share your experience with us and for selecting Niagara-on-the-Lake. We are happy to hear that your find our location in the Glorious Niagara Region comfortable for your needs and that our entire team make you feel at home with their professionalism and their friendly... More

 
 
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Additional Information about Hilton Garden Inn Niagara-on-the-Lake

Also Known As:
Hilton Garden Inn Niagara-On-The-Lake Hotel Niagara-On-The-Lake
Hilton Garden Inn Niagara-On-The-Lake Hotel
Hilton Niagara-On-The-Lake
Niagara-On-The-Lake Hilton
Address: 500 York Road, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Region: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Children Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotels in Niagara-on-the-Lake
#6 Business Hotels in Niagara-on-the-Lake
Price Range: €€
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The five storey hotel nestled in park like sating and less than 15 minutes either from Niagara Falls or Niagara-on-the-Lake features 118 spacious guestroom: 43 King rooms, 63 Queen rooms with two QQ beds, 11 Deluxe Jacuzzi Suites, which includes plenty of amenities such as: The Sweet Dreams Bed Experience, Luxurious linens and duvets and the remarkable Garden Sleep System adjustable bed, fridge, microwave and coffeemaker, 37” LCD High Definition Digital flat screen TV with on-demand movies and video games, complimentary wired & wireless high-speed Internet access, Ergonomic Herman Miller Mirra Chair, Secure PrinterON remote printing, two dual line telephone and MP3clock radio and iron/ironing board. Complimentary 24 hours Business Centre, Complimentary “to go” morning Coffee or Tea. We also offer a 24 hour Pavilion Pantry for snacks and microwavable meals, coin laundry service and complimentary parking and Electric vehicle charging station FREE of charge to our guest.Recreation Facility: Fitness centre with the latest in equipment by PRECOR, indoor heated pool and invigorated whirlpool and outdoor patio. For your dining pleasure The Great North American Grill – Restaurant, which offer Mediterranean & American cuisine and featuring made to order eggs and other delicious items, a hearty lunch and dinner specialties daily prepared by our talented Chef. Prime Rib Special every Friday & Saturday night. We can accommodate in our Garden View Ballroom conferences, dinner parties or weddings up to 220 persons with outdoor Gazebo for Wedding Ceremonies.Welcome to the HILTON GARDEN INN, Niagara-on-the-Lake and great Canadian Wine Region, Art Galleries, Golf & Journey back in time-relive the War of 1812 , “the Prettiest Town in Canada” please come and Witness History. ... more   less 
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