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All 12 Niagara-on-the-Lake hotels »

BEST WESTERN Colonel Butler Inn

2.0 of 5
278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Hotel amenities
4.0 of 5 stars 51 Reviews
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51 reviews from our community

    Trip type
Traveller rating
    18
    23
    8
    2
    0
Date Rating
redhead49
north-east england
Top Contributor
63 reviews
15 helpful votes
4 of 5 stars Reviewed 22 January 2012

We stayed here for just one night whilst on a whistle-stop family tour of Niagara and Toronto. Our relatives made the booking, but we were really pleased with it. We arrived late on a bitterly cold night to a lovely warm, clean room. The room was huge with two double beds and a coffee machine. I know some other reviewers... More

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CarMc
Glasgow, United Kingdom
Reviewer
4 reviews
5 of 5 stars Reviewed 11 January 2012

We stayed here for 2 nights back in June 2011. I had 'liked' them on Facebook prior to my visit to keep up to date with any news and events so they also included me in a 25% discount promotion they were running for my stay! The room was a good size for a family of 2 adults and 2... More

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KeelyOntario
Ontario
2 reviews
1 helpful vote
4 of 5 stars Reviewed 1 January 2012
1
person found this review helpful

We wanted to get away for couple of nights in wine country and while searching on line I saw the Colonel Butler and was immediately attracted to the "look" of the place. After arriving we weren't disappointed. We wanted to do some hiking and visit some wineries and found that we were very close to both. The friendly staff was... More

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Dawn_Nadeau
Toronto, Canada
Reviewer
5 reviews
5 helpful votes
4 of 5 stars Reviewed 21 December 2011
2
people found this review helpful

We stayed at the Inn for one night recently. The cost of the room was excellent compared to other hotels in NOL. The room was clean, the bed was comfortable and the front desk staff were nice. Only drawback was the 'enhanced' continental breakfast. Not sure what part was enhanced. There were hard boiled eggs and a waffle maker in... More

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JazzLovers
Toronto
Senior Reviewer
6 reviews
3 helpful votes
4 of 5 stars Reviewed 21 November 2011
1
person found this review helpful

Just returned from a weekend in beautiful Niagara-on-the-Lake. We have stayed in the area many times and thought this time we would try staying at a hotel instead of a B&B. The staff at the Colonel Butler Inn were very friendly and welcoming. The room was clean, quiet and comfortable. There is a continental breakfast included, which was very good.... More

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cestnous
Burlington, Canada
1 review
5 of 5 stars Reviewed 31 October 2011

I have travelled the globe, but, this stay was as good as it gets. Excellent service, especially from the Front desk. Nothing was a problem and they made dinner reservations etc. prior to our arrival. More

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
8 November 2011

Dear cestnous, Thanks you for taking the time to let us know how your stay was. I passed on your kind comments to the staff as we pride ourselves on the service we give to guests. We're so glad that you enjoyed everything and we hope to see you again! Derrick Medcalf, General Manager More

JamieNYC
New York City, New York
Contributor
19 reviews
79 helpful votes
4 of 5 stars Reviewed 9 October 2011
2
people found this review helpful

I stayed here because it was the cheapest hotel in Niagara-on-the-Lake that had a vacancy - and despite it being the cheapest, I paid more for this hotel room than I have for any other hotel in my life. Aside from the high price - which appears to be a low price for this city - there was nothing to... More

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
11 October 2011

Thank you for taking the time to post a review of your recent stay at our hotel. I am sorry to hear about your complaint regarding our price. We are competitively priced and we do post periodic promotions on Facebook and Twitter so following us on either of those sites is a great way to stay informed and receive special... More

gowens56
Kitchener, Canada
Senior Contributor
39 reviews
17 helpful votes
4 of 5 stars Reviewed 2 October 2011
1
person found this review helpful

We stayed here the first weekend of October and were more than satisfied with this place. This is not one of NOTL's fancy properties and it doesn't pretend to be. It is a clean, comfortable hotel with a great breakfast - included in the room rate - in a great location. The two outstanding features are the incredibly comfortable beds... More

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
11 October 2011

Thank you so much for your kind comments, I have passed them onto the staff here. We do enjoy helping guests to ensure they have a memorable visit. Please know that a carpet cleaning company will be coming to the hotel to take care of any issues. We're glad you enjoyed your stay! Sincerely, Derrick Medcalf, General Manager More

koukla2010
Toronto, Canada
Reviewer
4 reviews
27 helpful votes
4 of 5 stars Reviewed 5 September 2011
1
person found this review helpful

We stayed here for 2 nights sept 2-4, 2011. We traveled with our 2 kids aged 5 & 3 and we were pleased with our accomodations. Especially since i called ahead of time and requested a fridge for the kids snacks, and there was a fridge in the room upon arrival. Our little guy wasn't feeling too well, and when... More

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
15 September 2011

Thank you for letting us know how your stay was, we always appreciate feedback from our guests. I'm so glad you and your family enjoyed your accommodations, the extra guest-room sink and free wi-fi do come in handy. We look forward to having you join us again. Sincerely, Derrick Medcalf, General Manager More

FG8938
Dorset
Contributor
11 reviews
16 helpful votes
4 of 5 stars Reviewed 24 August 2011
2
people found this review helpful

The Colonel Butler Inn is a modern, well kept and very clean establishment. It is efficiently run with staff that are a credit to themselves and the Management. It is situated a short driving distance from the centre of Niagara on the the Lake (NOTL). To walk to the town centre, which we did at least three times, takes about... More

Was this review helpful? Yes
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
15 September 2011

Thank you for leaving your comments. We pride ourselves on the service given to guests and I have passed on your kind comments to the staff. We're so glad you enjoyed your stay and we hope to see you again! Sincerely, Derrick Medcalf, General Manager More

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BEST WESTERN Colonel Butler Inn Also Known As

  • Best Western Niagara-On-The-Lake
  • Best Western Colonel Butler Hotel
  • Niagara-On-The-Lake Best Western
Address: 278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada

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