Right after we made the reservations online, I called to request a room on the 2nd floor with Jacuzzi. Fortunately we got it and we loved it. The room was spacious, and the breakfast in bed was the perfect touch. My husband and I were very comfortable during our stay. The only con was that the WIFI stopped working during... More

I recently stayed here with my wife during an overnight visit to Niagara Falls. We arrived relatively late but front desk service was quick and accommodating. Our room was really large and felt like a loft apartment or suite. It was decorated in a very contemporary style which was nice. Overall it was clean and well-maintained. I had heard about... More

My husband and I stayed here a month before our wedding for a little getaway before the big day! The room we stayed in was amazing! The bathroom had a spa shower and a separate jacuzzi tub that my husband could almost swim in and he is 6'3! The bed was hard at first, but man you felt good when... More

The spa is very clean. The professionals are friendly and helpful (definitely no snootiness, nothing worse than trying to relax and someone hates their job!). The decorations are modern and very cozy, hardwood floors, tile, deco change rooms, sauna. I purchased: body exfoliation, body wrap, full moisturizer, argon scalp massage and mini facial. The products used, are all plant based,... More

When we first got there we weren't too impressed because the streets surrounding the hotel are pretty dull. The hotel itself is very small. We checked in and the lady at the front desk was very nice. We had a room on the first floor and did not have any issues with noise. However, I did find they were cleaning... More

We recently stayed two nights at the Sterling Inn & Spa and had a wonderful relaxing time. We really enjoyed our visit but there were a few things that if they were different could have made it a 5 star visit. First off we did not receive any kind of a warm welcome from the two ladies at the front... More

It is quite amazing that this motel attracts people they way the run their operation. The front desk with manager Rhonda do not seem to understand how an INN & Spa should be run. My wife and myself had reservation cancelled twice. The first time, mistakes happen, but a second time shows disregard for the customer. Their priority is to... More

The room was clean and modern, which is great. Breakfast delivered to our room at the time of our request, also a great feature. Not a far walk from the falls at all. (Don't go here if you are looking for a view!) My only "complaint" would be the bed... ugh, it was hard, and the pillows were also a... More

I was looking for a hotel that offered an on-site spa in Niagara on the Lake. Many of the more recognizable names in NOTL were cost prohibitive so I searched Niagara Falls instead and ended up at Sterling INN & Spa. The hotel was clean, modern and the rooms were spacious. The bed was comfortable however the linens were a... More