One of the worst customer service experiences ever! (Side note - I never actually stayed here, but I NEVER will)
I booked this hotel via www.booking.com. The website claimed there was $0 cancellation fee as long as I canceled within 48 hours of my booking.
I ended up canceling 3 days prior and received a confirmation mail that I would...
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Dear Maher Lauren,
Toronto
We are very surprised that even after you have received full refund, still you are upset.
We are not here to scam and make our customers unhappy, in any case. We have to follow the right procedures, to protect every party’s interest.
We already had posted - Non refund rate- for New Year eve on booking.com....
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the hotel was nice, the pool/whirpool/sauna were hot and nice in a freezing late december night. the staff was very helpfull and polite, and the area was a quite escape only 3 minutes drive from the crowded clifton hill.the fireplace in my room was a romantic getaway for half the price of the oher hotels in town at this time.
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Thank you so much for the review, we always encourage customer to give us feedback regarding our hotel. We will be happy to see you again for your next stay.
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The room we stayed in was dirty and damp. Buffet breakfast consisted of terrible coffee and a couple of slices of bread. How would this feed a full hotel. The swimming pool was dirty and there was no maid service on our second day. I would rate this hotel experience as the worst I have ever had in all of...
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Your feedback is very important. We understand you frustration not to able to get full buffet breakfast. We only advertise buffet breakfast with minimum cost during summer time only. As we have mentioned to you and all our guest that we only server complimentary breakfast during winter session. However, we are new management and working to run full fledge restaurant...
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It was a nice Hotel to Stay..Our Family loved staying here. Clean Rooms, Cozy Beds.
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Thank you so much for the review, we always encourage customers to give us feedback regarding our operation. We take our customer's feedback very positively and try to improve the quality and standards.
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