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The Fairmont Empress

4.0 of 5
721 Government Street, Victoria, British Columbia V8W 1W5, Canada
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The Fairmont Empress
Ranked #17 of 60 hotels in Victoria
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1,164 reviews from our community

Traveller rating
    592
    316
    158
    67
    31
See reviews for
Families
240
 
Couples
467
 
Solo
54
 
Business
178
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Richmond, Canada
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 24 May 2013 NEW

We stayed here for our few days going to see the 2013 World Men's Curling Championships. What a lovely, clean, classic place to stay, was so nice. The little bar fridge, kettle to boil water for tea with assortment of teas, & coffee machine was perfect for us. Everything you need was there, for a comfortable stay and good night's... More

Was this review helpful? Yes
See 3 more reviews by YadrankaT for Victoria
Guelph, Canada
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 23 May 2013 NEW

The Empress Hotel of Victoria, British Columbia, Canada extols all of the charm of an historic British Empire, evidenced by all of the interest by anyone travelling to Vancouver Island and Victoria. You can feel the history and charm as you walk the halls, yet all modern amenities to behold. Our room overlooked the harbour from our "turret" lending our... More

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Victoria, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW via mobile

I stayed here for four nights for a conference and had a great time , rooms were nice , staff were friendly ,pool was great, great location with plenty of restaurants and places to shop close by , hope to come back again

Was this review helpful? Yes 1
Utah
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 19 May 2013 NEW via mobile

We stayed her 3 nights on weekdays. I hear they fill up on weekends but during the week we had it to ourselves. I found the service top notch! We got a killer deal on Travelocity and they also upgraded us to a large room with bay views and a queen bed. Also make sure to join Fairmonts president club... More

Was this review helpful? Yes 1
Boulder, Colorado
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 18 May 2013 NEW

I stayed here last Fall, just myself and my two year old. We were late arriving and our luggage didn't. When I told this to Carmine (sp?) at the front desk, she offered to help. I said we would be fine and our luggage would come the next day. About 40 minutes later she arrived to the room with toiletries,... More

Was this review helpful? Yes 2
See 6 more reviews by lmlmlm for Victoria
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review
23 May 2013

Dear Valued Guest from Colorado, Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear about the outstanding service you and your daughter received. Comments such as yours make me so proud of the colleagues we have. This has shown me that we have... More

Sydney, Australia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 18 May 2013 NEW

We must say that we really enjoyed our stay at The Fairmont Empress, Victoria, BC. This is a grand old hotel, with so much heritage, and located in a fabulous location. We found the service to be first class, and the rooms absolutely fabulous (although we did get an upgrade - sensational). The one drawback we experienced was the breakfast... More

Was this review helpful? Yes 1
Melbourne, Australia
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

Although our room was quite small,  we had a queen bed and it was very clean.  The linens, towels and amenities were great.  Our windows opened which was a plus for us as we like to sleep with our windows open.   There is no air conditioning in the hotel but our room had a ceiling fan.  We found this... More

Was this review helpful? Yes 1
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review
23 May 2013

Dear Valued Guest from Australia, Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. It is wonderful to hear that you enjoyed your breakfast... More

Salt Lake City, Utah
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 May 2013

We loved the Empress Hotel and hope to return again. Not only is the hotel beautiful but so are the people who work there. Particularly the Gold Staff! They were so kind, friendly, and enjoyable to be around, they made sure that we had everything we needed and every question answered. They made us feel like royalty.

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vancouver
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 17 May 2013

When I learned that I was going to stay at the Fairmont Empress while away on business I felt like Christmas had come early! I have always wanted an excuse to stay at this historic landmark, where the royal family has stayed on several occasions. Well I guess that I finally learned that Santa was not real!!! The hotel front... More

Was this review helpful? Yes 2
Duluth, Georgia
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 16 May 2013

Husband was traveling to Victoria, BC on a business trip, when I heard he was staying at the Fairmont I decided to tag along, I'll admit I'm a hotel snob, and I always enjoy our stays at the Fairmont in San Francisco. I'm intrigued as to other people's definition of "old world elegance"- it's obviously very different from mine. Perhaps... More

Was this review helpful? Yes 2
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review
23 May 2013

Dear Valued Guest from Georgia, Thank you for taking the time to share your feedback. I am sorry to hear that your stay did not meet your expectations. We strive to provide the best possible experience to all of our guests and from the comments you have shared I can see that we have not succeeded in achieving that goal.... More

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Additional Information about The Fairmont Empress

Also Known As:
The Fairmont Empress Hotel Victoria
The Fairmont Empress Hotel
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel
The Fairmont Empress Victoria, Canada - Vancouver Island
Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar/Lounge Business Centre Fitness Centre Children Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotels in Victoria
#8 Luxury Hotels in Victoria
#15 Business Hotels in Victoria
#16 Family Hotels in Victoria
Price Range: €€€
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 
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The Fairmont Empress
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