our whole reason for choosing THE GRAND HOTEL was for the use of the pool only to be disappointed by how cold it was! No hot tub to warm up in after the cold pool and the gym equipment was in rough shape. The room was adequate but poor lighting. our room was outdated (didn't know the floor above us... More

Have been stay at this property for several years and now just renovated a couple of floors. Very nice new bedding and furnishings. If you like to read in bed... forget about it as in other hotels the new low wattage light bulbs will make you go blind. To plug in your lap top you need to unblug a lamp.... More

I stayed here a couple times. Once I paid quite a bit extra for a suit which was ok but not the luxury I was expecting. This is a nice place but I suspect it was nicer before. It could do with an update or lower prices because there are other places to stay in the area for the same... More

My family and I attempted to stay at this hotel a few days ago, within a half hour of turning off the lights we heard a mouse trying to get into the bag our dogs food was in. Upon turning on the light and looking for the mouse (which we did find) we turned up the covers of the bed... More

I went to this hotel with my family and I was very pleased with the service and quality of the hotel. The rooms were clean and a good comfortable size for all of us. The staff were very accommodative and very helpful in giving us suggestions for activities for the family. We will surely go back next time we visit... More

We were somewhat disappointed in this property. We booked one of the newly renovated rooms and I'm glad we did as I don't know if I would have enjoyed staying in one of the older rooms. Regarding amenities, I found the hotel to be slightly below average. Our room looked out onto a rock wall. The room was clean and... More

This hotel has the elegance that it deserves...It looks rich, feels rich and has very friendly staff that are attentive to every detail. What a difference from your usual visit to a hotel. We were tired and ready for a bed after waiting out BC Ferries and their two ferry waits common to the summer tourist and we had no... More

This hotel was terrible... you book it thinking it's a great hotel due to the price, but it's NOT. Once they take your money for the room, they nickle and dime you to death with internet rates, parking etc.. NOT WORTH it. Don't book it. They claim to be the best, and they are NOT.. very cheezy place.. decor was... More

Couldn't have asked for more in terms of the great service. Food was terrific - breakfast, lunch, tea, and dinner. Comfortable and clean rooms. Would definitely recommend. More