I have been here several years on business, however I am going to go somewhere else as I feel the quality of service has become unsatisfactory. On the morning of Jan 25 I was going to take advantage of the sauna and went to the laundry department, however I was simply refused service by the young brunettes. They were rude,... More

Went to both the grand and inn on long lake within the same week. Much better value at the inn. The grand had snobby staff, no breakfast, freezing cold pool, pay Internet and nothing to offer. Went down the street and stayed at the inn on long lake. No pool, but a very nice hot tub, free Internet, breakfast, very... More

I stayed at this hotel for one night. The rooms are very basic and dated, but clean. While it does look out over a lake, it is situated right on the main highway of Vancouver Island and I was very aware of the highway all night. The breakfast area is very neat and clean with seating also available on a... More

I would whole-heartedly recommend this hotel. My room was large, comfortable and quiet. TV channels were plentiful (many U.S. options). The front desk was exceptionally friendly, patient and helpful. Breakfast very good and the breads and pastries fresh. View of lake very lovely and tranquil. Grounds are obviously well-kept. My only small complaint was about housekeeping - coffee suppled in... More

I stay in Nanaimo on business about three times a year. I have stayed in almost every hotel and this is the best in my opinion. I love the balconies and the view. The room is comfortable and feels like home as I'm there enough and I like it. The rooms can be a bit cold in winter and like... More

I have stayed at this hotel on a number of occasions both for business and pleasure. It is on a gorgeous little lake. The Inn has its own beach and boat rentals as well as a seperate ecercise facility with several exercise machines, a sauna and a hot tub. They serve a very good continental breakfast (included in room cost).... More

Just spent four great days staying at this hotel.In the mornings the sun rises right across the lake and shines into every room as they all the rooms face the lakeshore.Clean comfortable rooms and a good breakfast is included which can be taken in the restaurant or on the patio by the lake. Paddle boats are available for the kids.Overall... More

We stayed here one night after driving down from Port McNeill, we were catching the ferry back to Vancouver early the following morning. We were really pleased we decided to break the journey in Nanaimo , rather going straight back on the ferry. The hotel is conveniently located about 10 minutes drive from the ferry terminal. It is very close... More

We stayed here for a couple of nights. I was worried at first since it sits right next to the main highway but I could not here a thing once inside the room. The hotel itself is very clean in the common areas. The view from the room onto the lake is great. Our checkin went very smoothly as well... More