I stay here quite frequently, likely a dozen or so nights per year as we get a corporate rate and it's convenient location to good restaurants.
Check in is always a mixed bag. Sometimes its fast and they can find our corporate rate, sometimes I'm standing there for 15 minutes waiting which can be frustrating as one would think they...
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Comfortable hotel facing City Park and Lake Okanagan, conveniently located. Rooms well insulated. Fair-size indoor pool (large enough to actually swim), clean whirlpool, exercise room. Welcoming staff. Our room had been renovated with a four-poster bed, dark wood floor and furniture, contemporary art, comfortable leather sofa and chairs, small but functional bathroom. We also had a balcony. Free wi-fi Internet...
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Thank you for your compliments. It is very rewarding to learn that our guests had an enjoyable stay. We look forward to welcoming you back in the future.
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Recently stayed for one night in the hotel for a conference nearby. The hotel was central for us, near the water and walking distance to our conference. The area isn't the best, but there area plenty of bars and restaurants in the area. Staff was friendly and had no problems with the room. Free parking and wi-fi was included, but...
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I am so happy to know that you enjoyed your stay with us. It is very gratifying to hear that our guests appreciate our location that offers such close proximity to Kelowna’s downtown highlights including the lake and conference locations. Our staff is always working hard to welcome our guests and I am glad to know you were able to...
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I don't really know what more to say about the Prestige, I stayed here for two nights in September 2011 when I was here visiting family. I felt a little put out by the price, feeling that I was not getting value for money. I would really impress upon the owners and management to think about a deep clean. It...
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Thank you for your review. We truly appreciate our guests’ comments. We are always striving to meet and exceed our guests’ expectations. The management and staff at the Prestige Inn Kelowna are currently addressing your areas of concern. I know they are paying special attention to address these items. We hope to welcome you back for a future stay.
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had a king bed room for 2 nights which was quite spacious and clean. Comfortable bed and nice linens. The room is decorated in soft neutral colors. The place definitely needs some "deep cleaning" -the tile grout is dirty and the carpet tired looking. Found staff friendly and helpful when I had to call for help for things. There was...
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It is very important to us to receive your feedback on our property. We are always striving to meet our guests’ expectations and your comments are very welcome. Reviews such as yours remind us of the areas where we need to take a closer look. We are working diligently to correct these problems and maintain our Prestige standards.
I am...
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This place is a dive! Do not even consider for an instant risking your health or safety by booking a room here. You'd be better off sleeping on a bit of cardboard under an overpass!
Let's start with the staff. Rude and belligerent would far too gentle a term. Their attitude seems to be "Yes, we lied about the quality...
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I apologize that your stay with us did not meet your expectations. Feedback from our guests is so valuable to us. We are addressing your concerns about our staff service, cleanliness, and guest safety with due diligence. The management and staff at the Prestige Inn Kelowna are getting additional guidance and assistance to ensure the standards we set at Prestige...
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this hotel is dirty, junkies around the hotel, nobody at the reception counter in the morning..poor selection for breakfast
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Thank you for your feedback. We apologize that your stay with us was not up to our usual standards. We would sincerely appreciate more details of your experience so we can fully address the issues you have brought to our attention. I will send you a personal message and look forward to learning more about your experience.
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When we just checked in, we're shocked, thinking that's gonna be a cheapo inn. And we're scared when our guide told us they have a homeless shelter around here and the homeless like to hang around, tho they don't rob you, they can asked for money.
No bell boy, only one girl who's in charge of everything. the room was...
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We are so pleased that you enjoyed our new renovations. We are always working to improve our facility and service levels and appreciate you bringing a few items to my attention. Our maintenance staff is working on the wallpaper problem. Thank you for your comments. We look forward to the opportunity of welcoming you again in the future.
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Prestige, What has happened to You? We've stayed in Prestige Inn's in Cranbrook, Nelson, Rossland, Radium & Vernon and all were absolutely wonderful! The Kelowna Prestige...we're pretty sure there was a Bait & Switch. Where or where do I start...
We booked the Prestige for 3 nights at a reasonable rate (beware) because it was across from the lake and...
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Thank you for your review. We take our guests’ comments very seriously and appreciate you communicating with us directly about your stay. We are working very hard with the staff at the Prestige Inn Kelowna to rectify areas of cleanliness, facility maintenance, and guest amenities that fall below the Prestige standard. It is our hope to welcome you back to...
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I have finally decided to post a review, after waiting for a reply to my letter to head office. We are a family with 2 children, and we stayed over the July long weekend. The website makes it look like a very nice hotel. Once we entered the lobby we realized we made a big mistake. The lobby is dark...
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Thank you for posting your review. My apologies that our direct communication failed to address your concerns. We appreciate our guests’ feedback at all times and are mindful of your efforts to bring these points to our attention. At this time we are working closely with the staff at the Prestige Inn Kelowna to ensure their service levels are at...
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