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All 37 Kelowna hotels »

Delta Grand Okanagan Resort & Conference Centre

3.5 of 5
1310 Water Street, Kelowna, British Columbia V1Y 9P3, Canada
Hotel amenities
Ranked #14 of 37 hotels in Kelowna
3.5 of 5 stars 146 Reviews
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146 reviews from our community

    Trip type
Traveller rating
    35
    53
    31
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    11
Date Rating
PetlIsa
Vancouver
Senior Reviewer
6 reviews
7 helpful votes
3 of 5 stars Reviewed 25 January 2012

This was a short business trip and I selected this hotel because of the location. Its right on the lake and close to all the downtown restraints and clients. The Hotel is a bit run down but they are in the process of renovating almost the entire location. The room was nice and we had a king size bed...but unlike... More

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JefftheDOO, Manager at Delta Grand Okanagan Resort & Conference Centre, responded to this review
26 January 2012

Dear Valued Guest, Thank you so much for choosing us to provide comfort and support during your most recent business trip to Kelowna. As with all Delta hotels we have the Delta Sanctuary bed which does in fact have a triple sheeting surrounding a duvet which provides a crisp and more hygenic approach to bedding. Yes it is true, renovations... More

snowbirdwannabe_11
Calgary, Canada
Senior Contributor
37 reviews
8 helpful votes
4 of 5 stars Reviewed 19 January 2012

I had a spa treatment which allowed me access to the hotel's pool area. I have been to the pool numerous times over the years and have always enjoyed it. It has an indoor/outdoor pool which is quite fun especially on a cold winter day. The outdoor hot tub is a real treat too. Although I enjoyed the facilities -... More

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JefftheDOO, Manager at Delta Grand Okanagan Resort & Conference Centre, responded to this review
23 January 2012

Dear Valued Guest, I am so pleased to read that you enjoyed your time relaxing at our spa and making the most of our amenities. I did want to let you know that we are well into the planning stages of renovations that will take place throughout the hotel. While it is starting with a renovation of all our rooms... More

pickle07
Canada
Senior Reviewer
8 reviews
15 helpful votes
4 of 5 stars Reviewed 30 December 2011
2
people found this review helpful

We've stayed here several times while travelling through Kelowna. Sunday brunch is amazing. Rooms are spacious with the most comfortable beds I've slept in. Blackout curtains ensure a good sleep-in if you're after it. Bathrooms have ample counter space! The service is always amazing. More

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JefftheDOO, Manager at Delta Grand Okanagan Resort & Conference Centre, responded to this review
2 January 2012

Dear Valued Guest, Thank you so much for your review. It is always great to hear when a guest enjoys their stay so much that they can't wait to return. I hope we can continue this trend and see you again soon. Warm regards, Jeff More

mumbaiace
mumbai
Senior Reviewer
10 reviews
1 helpful vote
4 of 5 stars Reviewed 28 December 2011

we arrived late in the evening after driving from lake louise which was about 400km..front desk was quite impolite.being indians,we were not given good treatment.restaurants were overpriced.very little staff on property.not very helpful .even at about $180...it was a bit overpriced. More

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JefftheDOO, Manager at Delta Grand Okanagan Resort & Conference Centre, responded to this review
30 December 2011

Dear Valued Guest, I am disappointed to read that you did not enjoy your stay with us last summer. I can assure you that all employees at the Delta Grand value each and every guest that walks through our door and I do apologize if that was not your experience. I also want to pass along that we are well... More

terry s
Vancouver, Canada
2 reviews
1 helpful vote
2 of 5 stars Reviewed 26 December 2011
1
person found this review helpful

We have enjoyed staying at the Grand for many, many years. During our most recent holiday, however, the nightclub located across the pool/courtyard area cranked up its music sooo loud that our entire family (a 3 and 5 year old included) were awoken for 2 of the nights. We were kept awake by the annoying loud thumping from 11 pm... More

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JefftheDOO, Manager at Delta Grand Okanagan Resort & Conference Centre, responded to this review
28 December 2011

Dear Valued Guest, I am so sorry to hear about your interrupted sleep. We work closely with our partners to ensure that their customers and our guests can co-exist, and it is unfortunate that this was not your experience. We do have policy with them that music must be turned down as of 11pm and will respond to the restaurant... More

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Penticton
Senior Reviewer
7 reviews
17 helpful votes
4 of 5 stars Reviewed 23 December 2011

The Delta Grand Okanagan Resort has an excellent location in Kelowna; on the waterfront, next door to the casino, across the street from Prospera Place and walking distance to the entertainment district. What the hotel lacked (older rooms, HS internet fee, high banquet bar prices) was quickly made up by the fact that this hotel hires the right staff and... More

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fomDMDeltaDGO, Front Office Manager at Delta Grand Okanagan Resort & Conference Centre, responded to this review
25 December 2011

Dear Guest Thank you for taking the time to provide a review on your recent stay with us. I am delighted to hear that you enjoyed your stay and got to experience our hotel's service culture in the various different areas of the hotel. We look forward to the opportunity of welcoming you back again in the future. Kind regards,... More

Priya_Krish
Vancouver, Canada
Reviewer
5 reviews
7 helpful votes
5 of 5 stars Reviewed 22 December 2011

Was on a business trip. Though I dint have time to enjoy all the amenities at the hotel, the location was great. Just a few blocks from good restaurants.There was a nice lake view. If booking a room, don't forget to request the view. The service was great. I always like to have a kettle in the room, which wasn't... More

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fomDMDeltaDGO, Front Office Manager at Delta Grand Okanagan Resort & Conference Centre, responded to this review
24 December 2011

Dear Valued Guest I am glad to hear that you had such a wonderful stay with us and enjoyed the service levels provided by the staff at our hotel. Our rooms do come with a large variety of amenities already equipped in the rooms, but we also do have a large variety of other amenities that are not necessarily standard... More

GoldenGrizzly_BC
Golden, BC
2 reviews
3 helpful votes
3 of 5 stars Reviewed 16 December 2011

Nice enough hotel, we stayed in a 2 bedroom condo, but were unhappy to have to pay extra charges to park at the hotel (crazy), plus extra charges for wireless internet in the rooms. I've stayed at many hotels and would expect to have these amenities included in the rate we paid. Not overly impressed with quality of hotel, staff... More

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fomDMDeltaDGO, Front Office Manager at Delta Grand Okanagan Resort & Conference Centre, responded to this review
18 December 2011

Dear Guest Thank you for your feedback on your most recent stay. I am glad to hear that you enjoyed the service levels provided by our staff during your recent stay with us. I am sorry to hear that you were unhappy about the parking charges here at the hotel. Unfortunately being in the heart of downtown Kelowna on the... More

DAB_LMB
Vancouver, Canada
Senior Reviewer
7 reviews
5 helpful votes
3 of 5 stars Reviewed 12 December 2011
1
person found this review helpful

Over the years we have stayed at a number of hotels and motels in Kelowna; generally at least 3 times a year. This was our first stay at the Delta Grand and we were staying here due to a Christmas party at the hotel. This hotel has very friendly staff but the hotel especially the hallways are very tired. There... More

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fomDMDeltaDGO, Front Office Manager at Delta Grand Okanagan Resort & Conference Centre, responded to this review
14 December 2011

Dear Valued Guest Thank you for your feedback on your most recent stay. I was pleased to hear that you enjoyed the service by our staff during your stay. I am sorry to hear that you felt the room product was becoming dated. I am pleased to let you know that our hotel will be starting a major room renovation... More

BWWblaxx
Calgary. AB
Senior Contributor
23 reviews
54 helpful votes
4 of 5 stars Reviewed 11 December 2011
1
person found this review helpful

If you have never been to Kelowna before, the Delta Grand Okanagan might seem one of the city's must-see landmaks. It is one of those buildings that stands majestic by the lake and it is difficult to ignore. For having such a presence, I wondered how the experience would live up to its size. Having stayed at Delta hotels before,... More

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fomDMDeltaDGO, Front Office Manager at Delta Grand Okanagan Resort & Conference Centre, responded to this review
24 December 2011

Dear Guest Thank you for taking the time to provide us your feedback from your stay back in May. I was sorry to hear that you did not find our service at the normal engaging levels during that stay. We certainly pride ourselves on the quality service we are able to provide all of guests who stay at our hotel.... More

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Delta Grand Okanagan Resort & Conference Centre Also Known As

  • Delta Grand Okanagan Lakefront Hotel
  • Grand Hotel Kelowna
Address: 1310 Water Street, Kelowna, British Columbia V1Y 9P3, Canada

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Delta Grand Okanagan Resort & Conference Centre
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