Be aware that this hotel charges a $30 pet fee and they only allow you to stay on the 1st floor which is their designated pet floor?? Why the fee if they only use these rooms for pets??
We booked our room online and the rate did not state that there was this $30 fee they just sprung it on...
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The reservation in question was made by the guest through our website. To the right of where the reservation information is entered, on the first page, is " Pet Policy" the information states:" $30 charge per stay. Limited number of rooms. Please call hotel direct to book. Pet deposit amount 30 CAD per stay"
We are a pet friendly hotel...
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Not a team friendly hotel. Felt unwelcome, checked our room for damage before we could check out. Appaling. Don't stay here! not acceptable cleaning service, lack of hot water. Gave a garbage bag and asked to do our own room garbage. Manager not customer focussed, didn't care. Terrible experience, bad general manager.
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I will not go into details regarding this posting. I believe most travellers will be able to read between the lines and appreciate that the Holiday Inn Express Kamloops is a hotel that upholds standards that most travellers value and appreciate.
Christina Lutterman
General Manager
Holiday Inn Express Kamloops
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UPON RESERVATION GUESTS WILL RECEIVE A TWENTY FIVE DOLLAR GIFT CARD TO BE USED AT OUR ABERDEEN MALL THIS WILL START YOU OFF TO A SHOPPERS DELIGHT IN KAMLOOPS SHOP AT HUDSON BAY SEARS FUTURE SHOP COAST MOUNTAIN SPORTS
You must physically stay a night before getting your gift card??? Even though the hotel has a cancellation policy that ensures...
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As noted this hotel is a little pricey in the summer but its rates mirror the same tiered CI and BW Plus. Great location, nice rooms and my favorite breakfast of the major mid tier chain hotels. I can't justify the $40-$50/night difference compared to the Quality Inn in the peak season but will spend the extra $20 in the...
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Yes, you are right - we are competitively priced with properties of the same quality as ours and we work very hard at staying that way. Our free breakfast is outstanding and we are looking forward to introducing some new breakfast items in 2012. The pancakes that were added this year are a guest favorite.
Regards,
Christina Lutterman
General Manager
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Grounds are an overgrown Weed Patch. Beds are old and hard, TV look like 20 year old with poor reception. Air Cond are old and complicated to operate and have dirty filters.
There are much better properties in Kamloops with a better value give this place a miss.
I chose this place as I frequently use Holiday Inn Express and...
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While the TVs are the old style they are definitely not 20 years old. We went through extensive renovations in 2010 and all case goods were replaced as was the hallway carpets and all walls were repainted. The TVs will be replaced prior to the end of 2011 with flat screens. Our lobby computer for guest use has a printer...
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This place is overpriced and old. The property is clean but old. The TV reception is poor with old TV. We had a mixed up with our reservation which they did correct. The A/C is old and complicated. Even the staff had to consult a manuel to try and make it work. The staff are excellent and helpful but the...
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While we are not a brand new property we went through extensive renovations in 2010 and we are inspected by the Brand at a minimum every nine months and we are repeatedly receiving high marks on all scores. The TVs are being changed to flat screen TVs prior to the end of 2011. Our rates are comparable to other properties...
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We stayed here for 1 night on our way home from Alberta. The hotel is nice and clean. The beds were comfortable and the continental breakfast was good. The location is great for travellers but there is not much in the way of restaurants within walking distance. In the immediate area you have Dairy Queen, Triple O's, and McDonalds.
The...
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In addition to the restaurants mentioned we do have Milestones within walking distance as well as one of Kamloops' most popular Pubs - Duffy's. They are all a short walk away. I'm sorry to hear you were disturbed by other guests. We have a zero tolerance policy for rowdy behaviour but as in most other hotels guests talking in the...
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The Hilton/Hampton chain has become our first choice of hotels as their customer service is unequalled by anyone. The Hampton was completely booked when we arrived so we stayed at the H.I.E. instead, no complaints, clean, polite staff, good breakfast. They have the neatest little pancake maker!
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Thank you for choosing us when you were looking for an alternative. Our new pancakes are popular and our brand - Intercontinental Hotels Group - is continuously looking for new items to add to the free breakfast we provide, there are more changes coming in the not too distant future and I hope you will check us out again.
Christina...
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We stayed here on our way home from Seattle with my husband and father-in-law. We always get hooped when I don't book ahead and we arrived to find Kamloops full up with a baseball tournament. Luckily we took the last two rooms in the hotel. The rooms were average, but clean with comfortable king sized bed. The breakfast buffet would...
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So sorry to hear that you had to compete with a team for breakfast items and space. We do provide trays so that those guests that wish can bring their breakfast up to their room and eat in peace and quiet if that is preferable, just an idea for next time. Happy to hear you like the new pancake machine...
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This was the first out-of-province road trip for our family of four. One mishap after another occured, including a sick son (later diagnosed as strep throat) with car sickness, and we were booked to stay at the Holiday Inn Express Kamloops. There was an accident which caused the highway to be closed so we couldn't get to Kamloops. There was...
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Thank you so very much for posting your review. You made my day! Unexpected events happen and we do have to bend the rules when emergency situations arise. Sick children, car breakdowns and road closures - we have all been there. Happy to hear that you are back home safe and sound. Hope to see you next time you are...
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