Our room heater did not work and it was freezing outside. We were given a 'space heater' that helped but no-one came to fix the heater. Our first night was marred by people in the next room who talked at full volume until 7am. The restaurant attached closed at 7pm on Saturday!!! What the heck is that about... The menu... More

Worst hotel..we got charged 270$ for smoking in our rooms..wierd because none of us smoke..the staff is awful..very dirty and uncomfortable not worth the value at all. the leave you a bottle of water in your room and charge you 3.99 if you drank it..we didnt drink it but they charged us anyway..this hotel staff are all about making money... More

We had a standard Queen room - 1 queen bed and a pull out couch. It was a pretty spacious room and was very clean when we arrived. For an older building, it’s in pretty good condition, but, being an older building, the walls are a bit thin and the furnishing are a bit tired. That being said, we didn’t... More

Do not waste your time! Especially when the Hilton around the corner is a dream come true and is basically the same price. The front desk lady was so rude and awful to us and made us and our six kids wait out in the cold while the room was getting ready...then she decided not to let us check in... More

Do not waste your time! Especially when the Hilton around the corner is a dream come true and is basically the same price. The front desk lady was so rude and awful to us and made us and our six kids wait out in the cold while the room was getting ready...then she decided not to let us check in... More

Stayed at this hotel while looking for a place when I moved to Edmonton. Room was basic, a little tired, but clean and functional. Staff were very friendly and helpful. They made my welcome to Edmonton a warm one. One downside of this hotel is that they do not serve breakfast like other Comfort Inn's. They do have Albert's Family... More

We just arrived home from an overnight stay at the comfort inn west 100 Ave. We chose this hotel for it's proximity to West Edmonton Mall -- approx. 5 min away. I booked 2 rooms online prior to our arrival and when we checked in found that they had us booked in the wrong rooms. They put us in a... More

The worst customer service I've ever seen!front desk staff were horrible and made no attempt to help when tv in my room didn't work!i politely told them that I would just cancel my room and went to truck.then I walked back in and asked if they could just switch tv with one in an empty room.he then told me that... More

This is a great location if visiting the West Edmonton Mall. The hotel lobby was inviting and comfortably furnished and the staff very welcoming upon arrival. The room was very clean and well maintained. All staff we encountered were very friendly and courteous. A most enjoyable stay.