We sometimes get busy in life and forget to do the basics. I recently travelled to Calgary on business and stayed at the Delta Calgary Airport Hotel. Upon arrival, I realized that I had failed to make a reservation. Upon "trying to check in" the reservation assistant informed me that I did not have a reservation. She quickly called over...
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We will be sure to share this fantastic review with Kayod and with the rest of our team, as we work hard to ensure all of them would be as welcoming and empowered as Kayod. It’s great to see that he was committed to helping you and that he was able to make the necessary changes to get you a...
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This hotel not only gave us bed bugs but when we tried to complain they would not only give us a room to stay in, but they took the further step to tell us they would call the police if we did not leave the hotel.
They did say that they sent in a team into the room and they...
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Hello Curtis,
I understand your concern and would like to assure you that our hotel, and our brand, has a strict protocol in place for the prevention of bed bugs. We are sorry to hear of your displeasure with our hotel and would like to reconfirm that upon receiving your complaint we placed the room in question out of order...
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Two nights in a row we had to stay at airport hotels, the Delta Calgary wasnt the worst - we give that dishonour to the the one closest to Casablanca, Morroco. It also wasnt the best ... We give that homour to vancouver's Fairmont.
this delta had old tired towels, yes they were clean. Overall its dated, past its prime.
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Thank-you for taking time to share this feedback with us, we will be sure to have those towels taken out of inventory, as they must be at the end of their life cycle. Our Rooms Quality Team inspects these items regularly and should remove any that are not up to our high standards. We hope to discover any other secrets...
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We stayed here two nights. One on our way to Punta Cana and one on the way back. The only reason I'd stay here again is the proximity to the airport (it's attached to the terminal buildings). On our first night the room was way too hot despite turning down the thermostat all the way down. It was quiet though....
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Thank-you for taking the time to share your feedback with us, we truly appreciate you bringing your concerns to our attention. We will investigate these concerns and ensure each is corrected. We are continuing with our plans to upgrade our televisions to flat panel LCD TVs, which are the current standard in our deluxe rooms and suites. Thank-you for the...
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We stay here a few times a year while connecting as we come from northern BC so we always have to layover. The front desk staff have always been so friendly. I even arrived once and my luggage didn't. Within minutes they had everything I needed for the night to be comfortable. (toothbrush, paste, brush and comb, deodorant, shampoo, robe...
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This is just fantastic feedback, so wonderful to hear, we truly appreciate you taking the time to share this; our team will be thrilled when we share this recognition with them. We are pleased to be here, ready to welcome you back each and every time you fly in or out of Calgary. We hope your luggage challenges were eventually...
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I started staying at the DCA in 2004. This hotel has done nothing but improve since that time. I stay at the hotel an average of 4 to 5 times per year. I am consistently amazed by the friendliness of the staff, the cleanliness of the rooms, and the effort extended by all to make me feel welcome. During my...
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It truly was our pleasure to have you staying with us again. Thank-you for taking the time to share your story with our Executive Rooms Quality Manager, we will certainly try our best to identify and recognize the individual who so graciously extended such sincere and genuine service to you. We will share this with the rest of our team...
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We stayed at this hotel on January 8, 2012. We had an early morning flight out of Calgary at 7am to Jamaica and as we lived 3 hours away from Calgary it was just a logical decision to stay overnight beforehand. We stayed at this hotel along with 8 others from our wedding group. Everyone only had fantastic things to...
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Thank-you for the great comments and for choosing to stay with us before heading out on vacation, we really appreciate it. I hope you were lucky enough to be in Jamaica as we went through that cold snap in Calgary last week; that would be the ideal place to wait for things to warm up, before coming back. We look...
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The location is perfect - just across the street from the airport. The restaurant is very good - had a great steak supper.
But the rooms need to be renovated - or maintained at the very least - dents in the bathroom fixtures and furniture should be fixed. Most unpleasant is the lack of cleanliness. Dust in the corners, icky...
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Thank-you for sharing this feedback with us, we have followed up on the room condition issues that you have brought to our attention. I apologize that the room was not up to our usually high standards. We are currently upgrading our guestroom product and have just completed another floor and will be continuing to the remaining rooms. Very soon we...
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Arrived in a Calgary snowstorm after a long flight; elected to stay at the airport hotel - and were we happy we did! The restaurant was very good, and the beds were SUPER! So much so that when we checked out & I asked what kind of mattress they used, the clerk handed me a slip of paper with all...
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Thank-you for the great comments, we’re very happy you chose to stay with us here by the airport, the convenience of our location can’t be beat, but the service is what we are most proud of. We hope you do choose to get a version of our sanctuary beds, you will be glad you did, everyone who tries them loves...
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As others have said it is the location that makes this hotel. The rooms are starting to look a little tired. Great lounge and restaurant. Biggest bonus is being about to walk two minutes to airline check-in.
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The convenience of being right at the Airport is a great benefit of our hotel, but we are pleased you also found value in our lounge and restaurant and the service provided. Thank-you for the feedback, we are pleased you enjoyed your stay with us; we will pass your compliments on to our fabulous teams in the lounge and restaurant.
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