We had an enjoyable stay. Centered between Banff and Lake Louise. This was a great convenience because we did not have too much driving. We found the front desk people courteous and helpful. The mountains are very scenic because of the time of year we were there that allowed for great photo opportunities. If you did not get the photo... More

We found our stay very relaxing and comfortable. Our room was kept very clean and comfortable. There was plenty of sights to visit and we found the location was very convenient. It would be nice to have a bit more time to spend as Marble Canyon was a place we heard was recommended to see but we did not have... More

The refund process at this establishment borders on fraudulent. We made a reservation on 10/12/12 for the upcoming summer. My card was charged a deposit on 11/05/12. Due to medical problems we notified JC that we would have to cancel and asked for a refund less the service charge on 1/26/13 by email. Hearing nothing, I sent another email on... More

Location was outstanding and we were very glad we booked the cabin as it was a great opportunity to stay out of town. Banff is a lovely place to visit but we wanted a quieter more serene atmosphere to rejeuvenate ourselves. As we were only 25 minutes from Banff it made our stay very centralized. The staff was friendly and... More

We were delighted with the cabin for comfort and its furnishings. We met the cleaning staff and they were extremely courteous and friendly. We found the place rather large so we would have liked to have had a map. There are so many areas to see and explore. The weather was fine and we wanted to hike to the inkpots... More

Our Cabin was adorable and perfect and we hope they never change it. The walk next to the resort was fabulous. The walk can get pretty busy during the day because it is such a lovely walk. The view we had of Pilot Mountain was spectacular. It keeps its snow all year round and resembles a Matterhorn mountain. Even though... More

We appreciated the service and amenities. The location was great and we found the meals very good. The cabin we had was very well placed and the weather was very cooperative. We were grateful for that as we heard they had a heavy rain that affected the creek awhile ago but offered amazing photo opportunities for the creek levels. The... More

We found the place very friendly and all the employees were no nice and helpful with our stay. The location was central to what we wanted to see and explore. We cabin was comfortable and well presented. As the grounds were larger than what we thought and it would have been easier to find our cabin with a map. We... More

The cabin we were in was a larger cabin than the others and found it very comfortable. We had planned to stay 2 days but was able to extend our stay as they had the space for us. We were grateful for this as we preferred not to have to rush back. The gift shop had some gift items we... More