I checked in to the hotel shortly after lunch and my room was ready, this may not be the norm, but I was very grateful. The room had 2 queen beds (so comfy-wonderful sleep), a gas fireplace, a very very large bathroom with two sinks, a flat screen TV, good size for the room and it swiveled on the dresser,...
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Stayed here for one night only, was greeted by very friendly front counter staff and valet.
Room was spacious and clean with a nice fireplace. Dinner in the restaurant was excellent and waitress great.
Room service menu expensive and they added on a five dollar delivery fee, which we thought was outrageous. Plus the food was cold and the coffee...
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Thank you for taking the opportunity to provide a review on your recent stay with us at the Delta Banff Royal Canadian Lodge. We are happy to hear that you indeed enjoyed your stay with us and that you were both greeted with a warm welcome and made comfortable throughout your room and meal in the Evergreen Restaurant.
We appreciate...
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This hotel is a perfectly good 3 Star property (not the 4 Star it is rated in many places).
It is located in the middle of Banff's hotel strip (Banff Ave) - less than a 10 minute walk from downtown.
You almost can't go wrong with location in Banff - most hotels are on Banff Ave within walking range of...
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Dear Guest; Your comments regarding your recent stay are very appreciated as you have provided some useful constructive criticism. As you did not feel as though we meet the 4 Star standards which we daily operate as, I am interested to know what qualities you found to be of fewer standards. Our concierge will ensure your vehicle is safely parked...
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When we pulled up in front of the hotel, a staff member came out to greet us and gave a rather abrupt/unfriendly first impression. Had to wait to check in, while front reception took a significant amount of time on the phone.
Parking garage was spacious and convenient. When we walked into our room it was pretty chilly and had...
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Dear Valued Guest, Thank you for taking the time to post a review on your recent stay with us. I am particularly interested in your review as the service you received, did not reflect the consistent high quality service and standards we are known for, which I am very sorry.
Please be assured that I will be following up with...
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Stayed for a week , lovely staff , great room - fireplace , wonderfully comfortable bed - probably the best we encountered in our 5 weeks holiday in USA and Canada , wifi worked well ,spa and pool area really clean and lovely to use - all the expected things - easy stroll to the main areas in Banff -...
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Dear Traveling Guest,
Thank you for taking a week out of your USA/Canadian vacation to stay at our hotel and for taking the time in your travels to post a review! We are happy to have welcomed you and for providing you with a comfortable stay. Thank you for recommending our convenient location along Banff Avenue and wonderful new Delta...
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The room was nice with a large bathroom and a fireplace. The service was good as well. The room did smell a bit funny, but we eventually got used to it. We at the restaurant attached to it for breakfast and it was very expensive for an ordinary breakfast.
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Dear Valued Guest,
We appreciate the opportunity of obtaining your perspective and addressing your concerns, as we read each guest review.
Thank you for your kind remarks about our service quality and room amenities, although your concerns regarding the smell of your guest room will be followed up on. We have set our prices of the breakfast in the Evergreen...
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nice clean rooms, fireplace, great views, nice pool, walking distance to shopping and many restaurants and bars.....great place
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Dear Valued Guest, It was a pleasure to host your stay in Banff and thank you for taking the time to comment on both our hotel and room amenities, as well as our convenient location along Banff Avenue! We look forward to the opportunity to welcome you back.
Sincerely,
Liisa Acheson
Guest Experience Specialist
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We stayed 2 nights, January 2012. Clean, quiet hotel, close to everything, beautiful room. Could not be better. Skiid Norquay, Lake Louise and Sunshine on three succesive days. Sign up for Delta Value card before if you want late checkout and maybe a free upgrade.
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Now this is an adventure to remember! Thank you for sharing your amazing experience you had with both our hotel and out on the mountains! I highly appreciate your recommendation for our Delta Privilege loyalty program as it provides unique offers to enhance each Delta Hotels stay.
Thank you again for your time in posting this excellent review of the...
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So my wife and I based our anniversary stay on the pictures of the king executive suite. The room is their most expensive and for the price the room is very nice and clean. However there wasn't many reviews about it. What disappointed us the room is located beside the elevators, we could constantly hear the ding of the elevator,...
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We highly appreciate you taking the time to submit a review through Trip Advisor. I am particularly interested in your review as the product and service you received, does not reflect the consistent high quality service and standards we are known for, which I am very sorry.
We will ensure to look into the excessive amount of noise which you...
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First time to Banff and we researched best places to stay that were nicer and still close to everything, and glad we chose here. The hotel looks great, has a lovely "lodgy"feel and staff were always very helpful. Room was comfy, quiet, no view to speak of, but warm, bed was huge and bathroom well fitted. The dining room was...
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We highly appreciate you taking the time to submit a review through Trip Advisor. We are pleased to read that you experienced our personal service which surrounds the relaxing lodge setting. We strive to be the best stay option in Banff as we have much competition and I thank you for pointing out the high quality of our rooms and...
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