From booking the reservation to checking out was a great expierence. Everything was so easy with the website when I booked our condo. Also on the day before we checked in I found out our dog sitter couldnt make it, I called to see if we could get a condo the was Pet Friendly and they helped me out right...
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This is our second visit to this location. There is plenty to do to keep your family busy within the resort alone, from the play area to the waterslides. It's a quiet location, and yet close to the townsite. The loft we stayed in was spacious, very clean and had a gorgeous view. It was also nice to have a...
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Thank you so much for your great review and for choosing to stay with us time and again. Between our newly renovated waterslides, giant indoor playzone, private guest pool and acres of space, there is certainly enough to keep a family busy. We will be sure to pass on your lovely comments to our staff and we look forward to...
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We checked into the studio suite and were delighted with the accommodation. The room was exactly what we expected. The bed was very comfortable, the staff were all very friendly and accommodating. The view of the mountains was outstanding, nice to wake up to in the morning. Overall, we really enjoyed our stay and would recommend this resort to anyone
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Thanks so much for your review, Calvin. We’re so pleased to hear your enjoyed your vacation week at the Douglas Fir Resort. We certainly do our upmost to ensure you receive a good night’s rest and our exclusive location on Tunnel Mt. means we have jaw dropping views everywhere you turn; not a bad start to your morning! We hope...
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Best hotel in Banff for families with younger children. An assortment of pools as well as other activities. Super convenient with an on site convenience store and liquor store. Wildlife right outside our window. Amazing staff who where extreamly fast and pleasant. Thanks for the room upgrade! We will definitely be back
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Many thanks for taking the time to send us your feedback on your recent stay with us. Our two giant waterslides, hot tubs, saunas, steam rooms, private guest pools and indoor playzone certainly mean kids (big ones too) aren’t stuck for things to do! Our onsite grocery store, liquor store and laundromat certainly provide the luxury of convenience for our...
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Can't say enough about the douglas fir and what a great family spot it is...this was our second stay, and will not be our last. They recently replaced the water slides and look to be making small improvements throughout the property. We stayed in a studio suite while some friends of ours stayed in a loft suite within the lodge....
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Reviewed 10 April 2011
Many thanks for taking the time to send us your feedback on your recent stay with us. Our two giant waterslides, hot tubs, saunas, steam rooms, private guest pools and indoor playzone certainly mean kids (big ones too) aren’t stuck for things to do! Our onsite grocery store, liquor store and laundromat certainly provide the luxury of convenience for our...
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This is second time my entire extended family (10 adults, and 14 kids in total) planned a winter weekend away at Douglas Fir and we can't wait to come again! The well equipped kitchen allowed us save significant $$, as we did not need to eat put, and our room which was a loft in the main lodge easily accommodated...
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Thank you for your lovely comments. From your review it seems like you and your extended family had a fantastic vacation with us. Our full kitchens in every room help our guests save and you certainly seemed to have made the most of them with cooking breakfast for 28 family members! Our location on Tunnel Mountain means you have the...
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From the time you check into the Douglas Fir you feel like you are 'home'. The staff is unbelievably friendly and the resort is amazing!
We stayed in a loft suite inside the hotel, the most amazing thing was we didn't have to go outside when we had our bathing suites on (as we travelled in the winter) The one...
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Thank you for your wonderful comments on your recent stay with us. It is a great pleasure to hear that you felt at home during your time at the resort. Our giant indoor playzone is perfect for parents and kids alike and we designed it in mind of parents who want to assist their younger children/play in the playzone themselves....
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My wife and I and our two children just stayed here last night, and I must say that I knew nothing about this resort since my wife had made the reservation. However, it was a kid's paradise with not one, but two waterslides and a fun Playzone area. Even Dad had a great time on the waterslides.
Jana was extremely...
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Thank you so much for taking the time to write your review on your recent stay with us. We are pleased that your overall experience at the resort was very positive, thought we do regret that the parking situation was not ideal for you. We are not able to modify some of the physical components of the parkade, however you...
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We stayed in a bachelor suite complete with kitchen and a lovely mountain view. While the room itself is pretty simple and far from flashy, there were plenty of touches that show the resort staff are proud of what they're offering. All the dishes and utensils were stored/displayed nicely and we had a number of dishwashing towels to choose from...
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Thank you for your great review. Our Bachelor Suites while being our best value option, still provides all of the same amenities as all of our other rooms including great mountain view from the balconies Coffee filters are provided in all rooms and are located in the coffee packets themselves. Perhaps better signage on our part would help communicate this...
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We came to Banff for a hockey tournament and the whole team stayed here. Great place to stay especially for families. Staff were friendly and helpful. Rooms were great, clean with full kitchen. Waterpark and indoor playground were great, and no extra cost for it, the team loved it !! Just minutes from downtown by vehicle. Free bus service. I...
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Thank you for taking the time to send us your feedback on your recent stay. We love accommodating hockey teams and they certainly seem to love our giant indoor waterslides, indoor kid’s playzone, private guest pool, games room and more! It’s fantastic to hear you made good use of everything we have on offer and we would love to welcome...
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