My family and I stayed at the Palace June 8-12 and had a wonderful time. Although our reservations were for the Tropical next door, we were upgraded for free for some reason. I believe it's because they were renovating one of the other buildings and had to shuffle people around to make everyone fit. This gave us the larger room... More

We travelled on 27th May for 10 days with an 8 year old and 4 year old very apprehensive after reading a lot of complaints on here. I must say we got there and check in was instant, none of the queues others have experienced, I didn't ask for a 2nd key because I didn't need one. There wasn't much... More

We stayed at the Barcelo Maya Palace the first week in May. We did this on purpose as there were many negative reviews posted during spring break period of March-April. We travelled with our two small children 6 and 3. We decided to come back because this is a very family friendly resort and had an excellent experience the first... More

Overall a solid 4.5 star hotel. Airport transfer with "Best Day" was terrible. Because we were the farthest away from the airport, the small vans picked up the closer vacationers first and would come back to pick up groups that were going farther (we were at the airport for an hour and were literally the last group picked up). We... More

This is the 2nd time to the Barcelo Maya Palace and it did not dissapoint us! We arrived on a Tuesday and there were no problems checking in at all. We even got a room where we requested. The staff were all real nice to us and some even went out of their way to make our stay more enjoyable.... More

This was my family (parents, 23 y/o, 20 y/o, and 17 y/o) 7th trip to the resort complex, but first trip to the Palace. We really enjoyed our time here. We found the service at the Palace to be much better than what we received at the Colonial on our previous trips. There was consistent pool side drink service (which... More

June 3 - June 8 was our 11th visit to the Barcelo Maya Beach Resort. We've stayed in all 3 sections of the resort. This time, my husband, 19 year old son, and I stayed in a Corner Suite at the Palace. This is one of the Club Premium rooms. We booked the trip through United Vacations because they are... More

First let me start by saying I am a reasonable person and not totally difficult to please. We booked the premium and so you check in at the "premium club." The check in took at least an hour and a half which is harrowing when you are weary from travel and have a four year old with you. Once checked... More

This is our third time at Barcelo Palace Mayan Delux and I have to say, things seem to have gotten better. I don't know if it is the seasons that make the changes, but our first experience was not a very positive one as management didn't seem to listen to problems people were having at the resort. The main problem... More