I have stayed in many budget hotels throughout Mexico and this is by far the worst. They promised breakfast was included, but failed to tell us the restaurant was closed New Years Day and didn't discount our rate. The front desk person was an unhelpful, smug idiot, and the wifi (only available in the lobby) was mysteriously out of service... More

We ended up here as a last resort as all the decent hotels we're full. The location is great which is the only way of justifying the $80 price for one of their very basic cell like rooms. After waiting 10 mins for the manageress to find a porter who wanted to do some work - reminded me of Fawlty... More

Beware of this hotel. We decided to check out of the hotel in the morning so that they could clean our room and reuse it. We checked our luggage at the reception. When we returned to the hotel to reclaim our luggage the hotel had lost our most expensive suitcase. They promised to repay for the cost of the luggage... More

We stayed here for a few nights in October. The front desk was friendly enough. However, you're supposed to leave your key at the desk when you leave the hotel and it can be a little annoying to get it back when you return to the hotel if there is only one person at the desk and a long line... More

Sadly, this hotel could be great, the location on the main Zocalo in the lovely city of Puebla has a great old fachade, Inside the disappointment begins at the reception desk, where the employees are not only not helpful, but blase and rude. The rooms are ugly and small, carved out of what must have once been a grand space.... More