This is a great hotel for the business traveler by having the privacy you need when staying on the Club Level with private dining for Breakfast. The only negative is the main restaurant service is lacking the proper guest attention that is needed. On my last visit I did have one server that was excellent the first time in 4... More

I have stayed here in the past. Overall is a great property but this time customer service was not good at all. My servibar was locked and took one hour to unlock it. I was supposed to receive by email my invoice, three days after still have not received it even that I have call several times asking for it.... More

Stayed for 3 nights on a recent business trip to Puebla. The hotel was very clean and the hotel staff was very friendly. We stayed on the "club" level, and only utilized the included breakfast which was fine. I would recommend this hotel for business travelers, or those who do not wish to walk around the town square. It is... More

My girlfriend and I decided to visit Puebla for approximately 5 days and were recommended to stay at the Presidente InterContinental. Our friends' recommendations couldn't have been better. This hotel is without a doubt the best place to stay at in Puebla. For starters it's just the right distance from Puebla so as not to feel overwhelmed by all the... More

Just spent 2 days (3/24-26) at this hotel staying at the "Club level" which included breakfast/snacks in the evening. It was chosen based on previous reviews and for it's on premise parking. The room was just ok. Front door opened to a concrete wall with no view and the balcony faced an unattractive street with a large tin roofed building... More

Every time I have traveled to Puebla, the Presidente has always been my choice of hotels to stay. I have stayed at other but have found the Presidente to meet my every need. My only concern was the restaurant. It was not up to the standard I am use to and I felt overpriced. I did eat take dinner a... More

I visited recently on a business trip and was very impressed by the service. The internet connection was quite fast, much faster than in other hotels that I have visited. I did not use the swimming pool, the weather was somewhat cool in this time of the year, and I did not have time to go to the exercise room.... More

The reception in the Hotel was kind and friendly. My room was well equipped. But AC was very noisy, the bathroom was clean but no space for any belongings. The fitness room /Gym was in a bad condition. There are two threatmills, one is approximately 30 years old and the other one is not working. The rowing machine is defect... More

Went there for my December Vacation , for Christmas Eve (Spent New Years Eve at another Hotel). The place is gorgeous. The architectures is just astonishing. The service is not that great though. The restaurants are nbot very good, except for Alfredo Di Roma , which is quite good , but rather expensive. The pool sucks. The TV programming is... More