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All 70 Tulum hotels

Parayso Hotel and Spa

2.5 of 5
Km 8.0 Carretera Boca Pila, Tulum 96400, Mexico
Hotel amenities
Parayso Hotel and Spa
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58%
Ranked #59 of 70 hotels in Tulum
Most recent review
4 of 5 stars Reviewed 24 May 2013
arkay Calgary
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187 reviews from our community

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Calgary
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 24 May 2013

We were originally booked to stay at Eco Cabanas My Tulum however due to a double booking, the owner at Eco Cabanas offered to put us up at the Parayso Hotel which was next door. Although a little apprehensive due to the less than stellar reviews, we decided to give Parayso a chance and we are glad we did. Graham... More

Was this review helpful? Yes 1
See 3 more reviews by arkay for Tulum
Enderby, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 16 May 2013

Great simple accommodations, very friendly & helpful staff, super beach location & being right on the ocean, you fall asleep to the waves and wake up happy .... to a beautiful sunrise. Room was clean and the balcony a good size, right on the beach... It was a lovely time...I for sure will go back. Very nice place. Thanks Aldo

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Toronto
1 review
4 of 5 stars Reviewed 15 May 2013

The hotel room was nice, very dark which was great to sleep. Comfortable bed and clean overall. The bathroom was a decent size to get ready. The pool is a lot smaller than on the website which I found funny but overall a good stay. Great location to go out on 5th Avenue and to the bus station.

Review collected in partnership with Easytobook.com

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Seattle, Washington
1 review
4 of 5 stars Reviewed 13 May 2013

I stayed at Parayso Hotel during the 4th week April and was overall pleasantly surprised with my experience. From the posts I had read I was a little concerned but during my stay I could see this nice hotel was in the process of remodeling and making improvements. There was some confusion at first because posters had mentioned free breakfast... More

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New York City, New York
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 30 March 2013

My wife and I are on our honeymoon in Tulum and wanted to extend our trip for a day. It's high season and most places are sold out but we managed to find Parayso with a vacancy on Kayak. First and foremost, in a place like this, I'll never rely on the Internet again. That was MY fault. However, when... More

Was this review helpful? Yes 1
See 3 more reviews by Jeff G for Tulum
Paraysohotel, Manager at Parayso Hotel and Spa, responded to this review
14 April 2013

Dear Jeff G, Thank you for your review, we do take your opinion and comments seriously as this helps us to improve on our services. Our hotel is located in one of the most beautiful eco locations in the entire world and when i say eco i really mean eco, we have solar panels, wind turbine, and a wonderful outdoor... More

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4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 7 March 2013 via mobile

The staff is friendly and accommodating. This is a very beautiful and simple resort. Perfect location, beautiful views, clean rooms, and all life's simple pleasures you need to relax and unwind. I was pleasantly surprised after reading the reviews....and happy that I gave ParaYso a chance.

Was this review helpful? Yes 2
Paraysohotel, Manager at Parayso Hotel and Spa, responded to this review
14 April 2013

Dear Kathirb14, We value very much the opportunity that you gave us, we really appreciate your wonderful comments, we are happy to know how much you did enjoy your stay with us, it will be lovely to see you again please come back to visit us soon!! Thank you, ParaYso Hotel and Staff More

Oakville, Canada
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 25 February 2013

We booked two rooms for one night for January 3rd. Upon arrival we were stumbling through construction material near the entrance and the drive way. After inspecting the accommodation we declined to stay at this "hotel" and was charged $346 for nothing. The "cabana" offered to us for $150 per night was of bamboo construction with some plastering, no window... More

Was this review helpful? Yes 3
Paraysohotel, Manager at Parayso Hotel and Spa, responded to this review
27 February 2013

Dear Fransesco: GO TO the Spanish version of TripAdvisor and we get a 10 rating almost everytime!!!..To the general public: .We do apologize for having the same competitor or guest repeating over and over the same thing. I invite the public to see Fransesco's review below...same person, same name, over and over again. Now for some refreshing information! MORE GREAT... More

Salt Lake
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 19 February 2013

Nice beach, but otherwise, this place is bad news. Our rooms were very dirty, the plumbing in the bathroom leaked so the floor was always wet. Every so often, the electricity would come on, but it was off 95% if the time. We never had any hot water. When we asked the manager, he said he was working on the... More

Was this review helpful? Yes 1
Paraysohotel, Manager at Parayso Hotel and Spa, responded to this review
21 February 2013

Hi and thank you for your review: If you were at our hotel during December (renovations and construction upgrades) or January (mtv, hollywood producers, etc.), then this would explain any of the noise or service issues you may have had. If you are a competitor next to us or the same guest writing the same thing about December, then this... More

Helsinki, Finland
1 review
5 of 5 stars Reviewed 13 February 2013

We stayed at Hotel Parayso for four nights and everything was perfect. It is not always easy to travel with a baby of six months, but Aldo, Adrian and Carlos with the rest of the crew were extremely helpful. We understood that there have been some problems in the past but now, with the new administration everything works fine. The... More

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Paraysohotel, Manager at Parayso Hotel and Spa, responded to this review
14 April 2013

Hola Markkukole, We are very pleased to hear from you and specially to know that you had a great time and got to enjoy your holidays with your wonderful family, we will always be happy to see you back here soon and make you many more margaritas, Salud! Thank you, ParaYso Hotel and Staff More

London, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 10 February 2013

I stayed here in December and the place was a construction site. No hot water and rarely had electricity. Rooms were not clean and prices absolutely astronomical for the state of the place. I am not a competitor hotel - I note that the owner keeps adding commentary after poor reviews - simply a tourist who was completely ripped off.... More

Was this review helpful? Yes 3
See 4 more reviews by Sparklehorse68 for Tulum
Paraysohotel, Manager at Parayso Hotel and Spa, responded to this review
11 February 2013

Thank you for your review: You are most likely no a competitor, but you are probably the same person saying the same thing over and over again regarding December. That was two months ago and we are finished all the upgrades. All our rooms have fresh hot water, cold water, electricity, wifi, balconies, private washroom, and very comfortable bed. We... More

 
 
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Additional Information about Parayso Hotel and Spa

Also Known As:
Parayso Hotel
Parayso Hotel Tulum
Parayso Resort Tulum
Address: Km 8.0 Carretera Boca Pila, Tulum 96400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Beach Free Parking Children Activities Suites Swimming Pool Wheelchair access
Hotel Style:
#31 On the Beach Hotels in Tulum
#37 Romantic Hotels in Tulum
Price Range:
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
New Small Hotel with ocean front views, a/c, kichenette, and bar in rooms. Restaurant, pool, and jacuzzi. 11 rooms. ... more   less 
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