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Mezzanine Hotel

km 2 Carretera Tulum-Punta Allen, Tulum 77780, Mexico
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Mezzanine Hotel
Ranked #11 of 70 hotels in Tulum
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297 reviews from our community

Traveller rating
    232
    42
    13
    5
    5
See reviews for
Families
14
 
Couples
188
 
Solo
9
 
Business
2
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Merida, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 June 2013 NEW

This is not our first time there and it won't be our last. Food, staff, weather, beach and whatever else you can think of were absolutely outstanding. We can't say enough about the staff......they're wonderful. We live in Canada and Merida, Mexico so it is an easy 2.5 hr. drive to Tulum for us when we are in Mexico. Diane... More

Was this review helpful? Yes 1
MezManager, Manager at Mezzanine Hotel, responded to this review
17 June 2013

Thanks so much for your review, we feel flattered, it is great to know you had an exceptional trip! We look forward to your next visit! More

Philadelphia, Pennsylvania
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 13 June 2013 NEW

My boyfriend and I just finished our third stay at Mezzanine, and we think this may have been our best trip yet. The service, food and drinks have always been outstanding, but this time everything seemed somehow slightly better, particularly the food. We had some minor concerns about going during rainy season (early June) but we enjoyed gorgeous weather for... More

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See 4 more reviews by Phillygirl3140 for Tulum
Seattle, Washington
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 June 2013

This hotel was everything we expected and quite a bit more. The staff was remarkably attentive and helpful, especially Maguie! We stayed in the Buddha den because they were booked up for Memorial Day weekend, the lack of air conditioning is noticeable but not entirely uncomfortable in those back rooms. The rooms were very clean and they provide you with... More

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See 3 more reviews by crystalene for Tulum
Basel / New York
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 28 May 2013

They turn on the music at 9AM and go on all day 'til 11PM, and it's LOUD. The room we had was called "Budda Den", we stayed only because there was nothing else available in Tulum. Again, a place only to sleep, where you can not be inside at all if you are awake, it's so dark (and tacky). The... More

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See 7 more reviews by aliasJupiter for Tulum
1 review
5 of 5 stars Reviewed 20 May 2013

I will start by saying after our amazing experience in staying at the Mezzanine Hotel we will never again book at a large multi chain all inclusive ever again! The service was incredible, the friendliness of the all the staff (Maggy you were awesome) was amazing. Bigger is definitely not better, we felt like we owned this hotel, it was... More

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UK
Senior Contributor
46 reviews 46 reviews
42 hotel reviews
Reviews in 42 cities Reviews in 42 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 16 May 2013 via mobile

Amazing location, good quality and varied restaurant, awesome cocktails, absolutely stunning beach location with loungers and umbrellas- white sand and turquoise sea, good service Overall, we really liked it, however a couple of grumbles that make it a four star instead of five star The Buddha Den rooms really do have very little natural light and are converted garages. And... More

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Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 7 May 2013

We spent 3 wonderful nights at hotel Mezzanine. I was a bit hesitant because I've always stayed in big resorts. This place was amazing!! The staff was super friendly especially Maguie. She went above and beyond to help make our stay comfortable. The bartenders were very amicable and made some of the best drinks I have ever had. We just... More

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MezManager, Gerente at Mezzanine Hotel, responded to this review
13 May 2013

Thank you so much for your comments, we are more than happy to hear you had such a nice time with us. Hasta Pronto! More

London, United Kingdom
1 review
5 of 5 stars Reviewed 6 May 2013

We visited Mezzanine as a group of friends for my 30th in April and could not have had a better experience. The staff were fantastic, the rooms were gorgeous and the beach speaks for itself. Everything we needed was taken care of, the concierge Maggie was lovely and really looked after us. Despite being quite windy while we were there... More

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MezManager, Gerente at Mezzanine Hotel, responded to this review
13 May 2013

Thanks for taking the time to write such a good contribution, we are very happy to be part of your Magical experience in Tulum! Looking forward to your next visit! More

San Diego, California
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 May 2013

Hotel Mezzanine was so great. We loved the small boutique style and with just 10 rooms this place isn't overrun by tons of people. It was easy to find a shady seat for breakfast and each afternoon we got a nice table up top overlooking the ocean with a great breeze. The staff is very attentive and friendly. We stayed... More

Was this review helpful? Yes 1
See 5 more reviews by Robin W for Tulum
MezManager, Gerente at Mezzanine Hotel, responded to this review
13 May 2013

Thanks for your contribution and your feedback, it is very much appreciated for us to continue to improve our guest experience. Hasta Pronto! More

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 30 April 2013

We travelled around the Yucatan peninsular last year. Originally we only checked in for 1 night but the hotel was so nice and in such a stunning location that we extended our stay for 4 nights. It has a real (boutique) Ibiza vibe to it if that makes any sense at all! Would definitely go back.

Was this review helpful? Yes
MezManager, Gerente at Mezzanine Hotel, responded to this review
13 May 2013

Thanks for your post, we will love to see you around soon! Hasta Pronto! More

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Additional Information about Mezzanine Hotel

Also Known As:
Mezzanine Hotel Tulum
Address: km 2 Carretera Tulum-Punta Allen, Tulum 77780, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Bar/Lounge Beach Free High-Speed Internet Free Parking Restaurant Suites Swimming Pool
Hotel Style:
#8 Romantic Hotels in Tulum
#8 On the Beach Hotels in Tulum
#21 Family Hotels in Tulum
Price Range: €€
Official Description (provided by the hotel):
Slip into the ultimate Mexican Caribbean beach vacation at stylish Mezzanine; a true contemporary Tulum boutique hotel experience with an authentic Thai restaurant and hip martini lounge. Found along Mexico's stunning Riviera Maya, just 30 minutes south of Playa del Carmen, unconventional, unexpected and ultra-cool, Mezzanine is the ideal Tulum hotel option for beach vacationers looking to experience the natural beauty of Mexico's Caribbean coastline from a minimalist and elegant setting.Expect the unexpected at Mezzanine. Come to Tulum for the white sand beaches, the Mayan ruins and the jungle adventures, stay at Mezzanine for the smooth grooves, hot fiestas, crisp cocktails and the stylish, hipster vibe. This is an adults only hotel. Children are permitted in the restaurant. ... more   less 

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