Stayed June 10-16 We got a great deal on this resort. I was a little nervous going into it, after reading so many negative reviews. We had a great time !!! Sure there were things that bugged us a little. But over all the good out weighed the bad. We stayed in building #6, which is right by the smaller... More

My partner & I stayed at Blue Bay Grand Esmerelda in June 2013 and overall had a good time. The resort is beautiful, and very well maintained. It is a little spreadout but we enjoyed walking through the resort looking at the wildlife & plants. There is a bus and various golf trollies that ferry you around if you can't... More

Stayed 5Jun13 - 16Jun13, Room 1411. Overall very nice hotel, lots of flora and fauna. Hotel is broken up into a number of blocks set in beautiful mangrove swamp environment. There is a bit of travelling between the blocks, however regular electric golf type carts and a train travel between them available if walking isn’t your thing. Loads of animals... More

This was my first trip outside of the country, which made me addicted to traveling . The resort was beautiful and the food was amazing. My fiance and i did a Apple vacation deal and it was worth every penny.

This was our second time coming to this resort. We have stayed perviously and became members when this resort when it was brand new back in 2008. I can say that if you are VIP then you are in for a totally different experience from the rest. You have access to your own private little beach with cabanas and your... More

I want to make a call for all the personal and the executives whose work on the Blue bay hotel grand esmerald Playa del Carmen cos when i was in there, i got a few bad situations like: - I don´t got any transportation service so i was in danger at regional animals (cocodriles) - Any bellboy came to help... More

We stayed 5/7 - 5/14/13. We don't drink so cannot comment on the services from the bar. Here are the pros and cons: Pros: Room 5112 which has an ocean view from the patio. The room was roomy and clean with comfortable bed. Loved the shower. We were told that the hotel was 55% full so there were no crowds... More

People screamin, laughing loud in the middle of the night. Bad sonorisation bad bed. And bad sevices. No security guard. Food are great. Nice pool. 2/10 I can my neighboor talking, all night there's people that slam the door. When u ask something to the concierge they always answer, that they can't help you. The concierge are only for the... More

We stayed May 24 2013 to June 5 2013. The resort in large and confusing to get around in. To make the place more confusing they change the locations of the dinner restaurants on you and don't tell you!!! The food is below average, for breakfast service was slow to nonexistent Lunch was also the same. Dinner at the theme... More